Responsible for the management of infrastructure, cloud services, systems operations, networking, and supporting high-priority issues while leading a technical team.
- Infrastructure Management
- Ensure the availability, scalability, and redundancy of all physical and virtual infrastructure across multiple environments.
- Plan, purchase, configure, and maintain infrastructure components including servers, storage, and virtualization platforms (VMware, Hyper-V).
- Manage cloud and hybrid infrastructure (Azure, AWS, Google Cloud) including migration, optimization, and cost control.
- Systems Operations
- Oversee configuration, provisioning, and maintenance of Microsoft Windows and Unix/Linux systems both on-premises and in the cloud.
- Implement and maintain best-in-class security controls, patching processes, and compliance practices.
- Lead automation efforts to improve efficiency, using scripting and orchestration tools (e.g., PowerShell, Bash, Ansible).
- Networking & Telephony
- Manage and monitor the performance and capacity of all network infrastructure, including LAN, WAN, firewalls, and VPN.
- Oversee corporate telephony systems (e.g., Zoom Phone, MS Teams, VoIP platforms), ensuring high availability and integration.
- Address network bottlenecks and lead initiatives to modernize and secure connectivity across all sites.
- Operational Excellence
- Maintain and improve monitoring systems and procedures to proactively detect and respond to issues.
- Ensure all applicable system licenses, support contracts, and renewals are properly tracked and managed.
- Develop and maintain SOPs for all core infrastructure components and ensure compliance with internal SLAs and external commitments.
- Support and Escalation
- Provide support for high-priority or escalated issues, including coordination with vendors and internal stakeholders.
- Participate in an on-call rotation and provide after-hours support when necessary.
- Engage with clients and stakeholders to ensure engineering support aligns with business needs.
- Pre-Sales & RFP Participation
- Collaborate with the pre-sales and business development teams to support technical solutioning and infrastructure design for new opportunities.
- Participate in the review and development of responses to RFPs, ensuring proposed solutions are technically sound, scalable, and align with company capabilities.
- Contribute diagrams, solution narratives, and infrastructure strategies to proposals and presentations.
- Team Leadership & Oversight
- Lead and mentor a multidisciplinary team covering Windows, Unix/Linux, networking, telephony, and virtual hosting platforms.
- Provide technical guidance, set team priorities, and ensure timely delivery of infrastructure initiatives and SLAs.
- Promote cross-training and knowledge sharing within the team to build a resilient and agile engineering function.
- Collaborate with other department heads to support strategic IT initiatives and continuous improvement efforts.
Top Skills
Ansible
AWS
Azure
Bash
GCP
Hyper-V
Lan
Linux
Windows
Ms Teams
Powershell
Unix
VMware
Voip
Wan
Zoom Phone
Similar Jobs
Information Technology
The Technical Support Engineer will provide on-site and remote technical services, troubleshoot customer issues, manage service cases, collaborate with teams, and improve customer experience in fiber optics.
Top Skills:
C++Dynamics CrmEthernet/IpJavaJIRAMicrosoft DynamicsMS OfficeNi VisaPythonSQL
Information Technology
As a Technical Support Engineer, you will provide technical services and support for customers, focusing on fiber optics, calibration, and training. Responsibilities include troubleshooting issues, managing service cases, and collaborating with internal teams to enhance customer experience.
Top Skills:
C++Dynamics CrmJavaJIRAMicrosoft DynamicsMS OfficeNi VisaPythonSQL
Other
As a Senior Technical Support Engineer, you'll resolve complex customer issues, improve internal processes, and collaborate with product teams, primarily assisting developers using APIs, while enhancing team’s troubleshooting capabilities.
Top Skills:
APIsCSSHTMLJavaScriptPHPSalesforceSdkSplunkXML
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
