As a Technical Support Engineer at Perforce, you will resolve customer technical requests, enhance product expertise, and manage escalations effectively.
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.
With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.
Position Summary:
Manager, Technical Support-US, for Puppet at Perforce is searching for a Technical Support Engineer to join the team. Will solve cases by reproducing them in environments like the customer’s. Successful applications will log bugs and feature requests, participate in ad hoc teams assembled to address specific product or customer escalations. They will also have regular input into technical debt prioritization.
This position will support our Puppet by Perforce brand. At Puppet by Perforce, we're committed to exceptional service and our customers' success. We're hiring a customer-focused Support Engineer who believes in fantastic service, systems automation, cloud, infrastructure as code, and efficiency.
Responsibilities:
- Represent Perforce as the first point of contact for customer’s technical requests.
- Review and research customer issues to determine and provide the best resolution.
- Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
- Resolve customer issues efficiently and effectively.
- Resolve database and performance issues.
- Research, document, and escalate cases according to procedure.
- May be required to support additional products/brands as required.
- Able to participate in the on-call rotation.
Requirements:
- Bachelor’s Degree in CS or equivalent
- Knowledge and use of the application of software tools
- Basic networking experience
- Experience in customer technical support or customer-facing role
- Excellent interpersonal skills
- Outstanding customer service skills
- Strong analytics and problem-solving skills
- Ability to work in a team environment and contribute ideas and improvements
- Excellent written and verbal communication skills.
- Able to work well under pressure and prioritize accordingly
- Organized and dedicated
- Comfortable writing code in object-oriented scripting languages
- A working knowledge of the SDLC and an understanding of continuous integration and delivery
- Experience with CI/CD and automation and other configuration management tools
- Familiar with source control systems such as Git
- Able to read and understand scripting, programming code logic, and complex log file output
- You enjoy and are skilled at troubleshooting and debugging complex technical issues at all levels of an application stack.
- Skilled at analysis techniques and procedures, including consulting with customers, to determine if system requirements are met
Additionally, this position is eligible for benefits including, but not limited to, medical, dental, vision, retirement benefits, life insurance, wellness programs, total time off, and other employee perks that may be offered by Perforce from time to time. The actual offer will depend on a number of factors including, but not limited to, a candidate’s education, skills, qualifications, depth of experience and other relevant business considerations. Perforce reserves the right to amend or modify employee perks and benefits at any time.
Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.
If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!
www.perforce.com
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Top Skills
Ci/Cd
Configuration Management Tools
Git
Object-Oriented Scripting Languages
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