Provide advanced technical support to enterprise SaaS customers by troubleshooting web and mobile applications, investigating logs, using developer tools, diagnosing APIs and SSO integrations, reproducing issues, and coordinating bug resolution with Engineering. The role also develops technical documentation, creates platform health reports, improves support processes, and manages cases through resolution while maintaining clear, empathetic customer communication.
Come work with us!
Requirements
Welcome to Healthee, where healthcare meets simplicity. It's 2026, and our mission is to empower employees to take control of their health benefits with clarity and confidence- navigating complex systems in under 27 seconds. Using cutting-edge AI, we personalize and streamline the experience of understanding, using, and optimizing health coverage.
We're not just building a product. We’re crafting an intelligent platform that transforms lives through data-driven insights and seamless digital experiences.
We are looking for a Technical Support Engineer to join our team in our Buenos Aires office!
- Work closely with our enterprise customers, CSMs, Benefits Specialists, and engineers to resolve the most complex issues.
- Perform in-depth troubleshooting and handle the most complex client inquiries via our main support channels.
- Manage and solve assigned cases by providing the best support solution given the client needs.
- Investigate the root cause of issues by isolating the problem, searching application logs, and utilizing developer tools.
- Reference technical documentation and aid in building technical internal knowledge base content where gaps may be present.
- Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution.
- Develop regular reports to understand the health and quality of our platform.
- Build out systems and processes to manage tasks from report to completion. You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems.
Requirements
- 4+ years of experience in technical support, technical account management or similar role; B2B and SaaS product is preferable.
- Experience with inspecting and diagnosing web-applications and/or mobile applications.
- Strong understanding of and experience with REST APIs and/or GraphQL API.
- Knowledge of Single Sign-on including OAuth, SAML, and SCIM.
- Uses AI coding and research tools (Claude code, Codex, or similar) as part of their work for diagnosing and troubleshooting high complex problems.
- Ability to reproduce customer issues, perform initial triage and file bugs with Engineering
- Commitment and strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution.
- Excellent interpersonal skills and multitasking abilities
- Strong english command. Superb written and verbal communication skills.
- Comfortable writing customer-facing explanations in plain english.
- Calm under pressure, positive attitude, empathy, and high energy.
- Ability to take initiative and adapt.
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