Provide Tier 1 technical support to Action1 customers by troubleshooting software, patching, deployment, and endpoint issues across Windows, macOS, and Linux. Reproduce and escalate confirmed problems, collaborate with engineering and product teams, maintain knowledge-base documentation, follow up with customers, and improve support processes.
Who we are:
Action1 reinvents patching with an infinitely scalable, highly secure, cloud-native platform configurable in 5 minutes — it just works and is always free for the first 200 endpoints, with no functional limits. Featuring unified OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment with no VPN needed, it enables autonomous endpoint management that preempts ransomware and security risks, all while eliminating costly routine labor. Trusted by thousands of enterprises managing millions of endpoints globally, Action1 is certified for SOC 2 and ISO 27001.
The company is founder-led by industry veterans Alex Vovk and Mike Walters, who founded Netwrix, which has grown into a multi-billion-dollar industry-leading cybersecurity company.
Introduction: We're currently seeking a Technical Support Engineer Tier I to provide exceptional support and customer service to Action1 clients.
What you'll do:
- Provide timely, efficient technical support with prompt responses to customer inquiries.
- Troubleshoot and resolve customer issues via phone and other communication channels.
- Follow up with customers post-troubleshooting to ensure full product functionality.
- Collaborate with the engineering team to address complex technical challenges.
- Work closely with the product team, incorporating customer feedback into product improvements.
- Build and maintain an internal knowledge base with useful guides and solutions.
- Continuously refine and enhance the customer support process for better efficiency.
- Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams.
- Participate in customer meetings when needed to troubleshoot and resolve issues directly.
Requirements
What we're looking for:
- Have strong expertise in Microsoft Windows operating systems.
- Ability to identify and troubleshoot failed patch installations.
- Be familiar with PowerShell scripting and able to understand basic scripts.
- Proficiency in Mac OS and/or Linux platforms.
- Demonstrate knowledge of software deployment and configuration using install switches.
- Be skilled in reading, writing, modifying, and backing up the Windows registry.
- Have previous experience in technical support or customer service roles.
- Possess excellent problem-solving and communication skills, working effectively with customers and internal teams.
- Have solid experience troubleshooting software issues across various environments.
- Advanced English proficiency (C1–C2 level) is required
Would be a plus:
- Experience with patch management solutions.
- Ability to analyze and interpret logs and event data.
- Knowledge of Windows Group Policy configuration and management.
- Familiarity with Windows servers and server management.
- A basic understanding of the Windows Security model and related protocols.
- Additional languages would be a plus, particularly Spanish and French
Benefits
What we offer:
- Engaging challenges and opportunities to solve real-world problems.
- Continuous professional growth and learning with cutting-edge technologies.
- A stable income, flexible working hours, and opportunities for advancement.
- A supportive and collaborative team of skilled professionals.
- A remote-first culture, offering flexibility and work-life balance.
Join Action1 and be a driving force behind our success!
Similar Jobs
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Drive new SaaS business revenue through account and territory planning, prospect research, business development, and field sales. Build C-suite relationships, coordinate account strategies across cross-functional teams, advise customers on IT roadmaps, identify specialist resources, negotiate deals, achieve sales targets, and maintain trusted client relationships.
Top Skills:
AISaaSServicenow Ai Platform
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Leads Pfizer’s environmental sustainability strategy across climate, Scope 3 emissions, biodiversity, nature, product sustainability, and sustainable sourcing. Manages supplier decarbonization programs, sustainability metrics, regulatory horizon scanning, risk assessments, governance, training, and communications. Facilitates cross-functional teams, advises stakeholders, represents Pfizer in external initiatives, and serves as a sustainability subject matter expert across the enterprise.
Top Skills:
Microsoft TeamsWebex
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Leads measurement and product marketing for eight enterprise AI platforms. Builds shared KPI, taxonomy, scorecard, data-quality, and value-realization frameworks; translates usage and outcome data into executive insights and investment guidance. Oversees positioning, internal launches, campaigns, enablement, adoption, and audience segmentation. Partners across product, engineering, data, communications, and business teams while building and managing teams responsible for analytics, marketing, and communications.
Top Skills:
Ai PlatformsBusiness IntelligenceDashboardsData ContractsData FabricData VisualizationEvent TaxonomyExperimentationKnowledge GraphsKpi FrameworksOkr PlatformsProduct AnalyticsTelemetry
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
