The Technical Support Engineer provides support for DAS solutions and wireless services through troubleshooting, performance testing, and customer service, with a focus on timely delivery and high quality standards.
JMA is restoring U.S. leadership in wireless technology at a critical time in the transition to 5G. It makes the world’s most advanced software-based 5G platform, designed, coded, and manufactured in Syracuse, NY at the only U.S.-owned 5G factory in the country.
Across its global tech centers, JMA makes 5G possible for organizations with the most critical connectivity demands in the world. JMA’s technology is ushering in a new era of connectivity for leading mobile carriers, the most iconic stadiums, major universities, leading healthcare centers, the busiest transit centers, and the U.S. Military.
5G is more than another G on your phone — it is a generational opportunity to change the way the world operates. Join the industry’s fastest growing technology company to shape that future today.
We are seeking a Technical Support Engineer - DAS to join our team at JMA Wireless. This position is to support customer implementations, maintenance, troubleshooting with execution capabilities that ensure timely delivery, high quality standards, adherence to budgetary constraints, and development of scalable delivery practices for all JMA DAS solutions. Leveraging expertise in commissioning, RF testing, data analysis, and troubleshooting, the DAS Support Engineer plays a critical role in ensuring remote and on-site support for JMA DAS solutions and wireless services that set JMA apart from the competition. Expect to travel up to 60% of the time and sometimes without notice.
Position Competencies:
- Review Performance and Acceptance Test Plans
- Creating, updating, closing out tickets in a timely manner
- Follow processes
- Sense of Urgency
- Multitasking
- PIM/Sweep/CW Test
- SOW Creation when required
- Performance Testing
- Performance Data Review
- Troubleshooting
- Customer Support
- Root Cause analysis Review
Required Skills and Experience:
- 2-4 year technical degree or related military experience desired
- 2+ years of support experience related to Distributed Antenna Systems (DAS)
- Base station system knowledge required
- Knowledge of LTE and 5G protocols
- Strong troubleshooting and critical thinking skills
- Must be within range of a major airport and be prepared to travel up to 40%
#LI-TM1
At JMA, our people are deeply committed to their work and we provide benefits to match. When you join JMA you have immediate access to everything you need. Whether you're looking for employee discounts, financial, legal and/or childcare resources and support, we have you covered. We believe in providing comprehensive health and wellness coverage along with monetary rewards towards health goals, in addition to numerous company-provided personal protection benefits at no additional cost to you.
At JMA, we don’t just accept differences — we embrace them. JMA is proud to be an equal opportunity workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristic.
Top Skills
5G
Das
Lte
Rf Testing
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