Provides technical support for robotics customers and key accounts, coordinating inquiries, resolving technical challenges, investigating complaints, and managing information flow. Plans resources, trains customers and internal Field Service Engineers, and leads Technical Support projects within the field organization. Requires an engineering degree or equivalent BSc, three years of similar experience, and a driver license.
True to the vision "We drive innovation to improve people's lives", the Hamilton companies have been providing solutions for the health sector since 1950. We are an innovative pioneer in the fields of ventilators, automated pipetting, sample management and in the development of process sensors.The Business Unit Robotics develops, produces and distributes pipetting robots for the automation of liquid handling processes for a wide range of customers from the pharmaceutical and food industry, all the way to cell and DNA research.
How you can make a difference:
- Take responsibility for specific customers and key accounts
- Respond to and coordinate centrally received customer e-mails and calls in following company standards
- Perform independent time and resource planning within responsible area
- Ensure competent resolution of technical challenges
- Manage the effective flow of information both externally and internally
- Investigate and independently assess customer complaints in an economic and sustainable manner and ensure timely, customer-oriented and technically sound feedback to customers
- Support coaching and training of internal Field Service Engineers and provide user trainings at the customer's site
- Lead projects and supervise Technical Support projects within field organization
That’s what you bring along:
- Engineering Degree (Mechanical, Electricity, Electronical, Biomedical ...) or BSc in similar branch
- 3 years of experience in similar role
- Driver license
Learn more about career opportunities at Hamilton at jobs.hamilton.ch.
Do you share our values and feel at home in a cooperative and down-to-earth environment? At Hamilton, we not only offer a motivating working environment, but also various leisure activities and modern working conditions. Our interactions at eye level encourage open communication and a pleasant working environment. Become part of a team where your skills are valued and innovative ideas are fostered. Interested? Then apply online using the "Apply now" button. If you have any questions, please contact us at [email protected] with the following details:
Applications by post or e-mail can unfortunately not be considered.
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What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
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