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The Technical Support Analyst II provides advanced technical support for business management software applications, managing support tickets, diagnosing complex issues, and ensuring customer satisfaction.
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Bridgeway is seeking a motivated Technical Support Analyst to assist in managing and maintaining our software platform and infrastructure. This role is ideal for candidates eager to develop their skills in system administration, network support, and software operations. The successful candidate will provide technical support, ensure system performance and availability, and assist in implementing IT solutions under the guidance of senior administrators. This position reports to the VP, Customer Support.
This is a remote position, with preference given to candidates located on the East Coast.
Key Responsibilities:
- Monitor, maintain, and troubleshoot software and networking systems, including servers, workstations, and applications.
- Provide technical support to end-users, resolve software and networking issues, and ensure a high level of customer service.
- Assist in maintaining and troubleshooting network systems, including routers, switches, and firewalls.
- Ensure regular backups of critical systems and data and assist in restoring operations as needed.
- Apply system patches, updates, and upgrades to maintain security and compliance.
- Document system configurations, procedures, and support activities.
- Work closely with senior system administrators, Bridgeway staff, and vendors to resolve issues and implement solutions.
- Stay up to date with emerging technologies and participate in training to enhance system administration skills.
Qualifications:
- 2+ years of professional experience in a technical support or system administrator role required.
- Proficiency in server setup, configuration, scripting, and maintenance (Windows, Linux, and/or Unix environments).
- Intermediate understanding of networking protocols (TCP/IP, DNS, DHCP) and security practices.
- Ability to perform system backups, restore operations, and disaster recovery procedures.
- Strong troubleshooting skills for hardware, software, and network issues.
- Experience with cloud environments, Azure preferred.
- Experience with system monitoring and management tools is a plus.
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- Strong problem-solving and analytical abilities.
- Excellent communication and interpersonal skills.
Bridgeway is an equal opportunity employer.
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
