Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.
The Technical Success Manager, (Veeam Data Cloud M365, Entra ID, and Salesforce) will be responsible for the onboarding and adoption of multiple Veeam Data Cloud Workloads. They will achieve success by getting customers up and running quickly while ensuring that they have a smooth experience from contract start to renewal.
*** EST PREFFERED BUT NOT REQUIRED***
Responsibilities:
- Build strong working and strategic relationships with clients, acting as a knowledgeable and trusted advisor for current product offerings as well as future expansion opportunities.
- Successfully onboard customers of various complexity across multi geos
- Conduct proactive customer/account health checks and escalate matters as required.
- Help drive new case studies and references with assigned customers.
- Collaborate internally with sales and broader cross functional groups to drive continuous improvement and a superior customer experience
- Work closely with the Renewals team to help drive high renewal rates.
- Ensure that all Veeam team activities that touch the customer are in alignment with the customer's business objectives and use cases so the full potential of their Veeam solution can be realized.
- Provide feedback to Product Management on key features or product limitations that are inhibiting usage and growth.
- Help collaborate and build out documentation for team processes.
- Contribute to a positive, innovative, adaptable, and growth minded work culture
- Proactively identify areas of potential customer risk and build action plans to help remediate
- Work with customers and Veeam Employees from a remote office location.
- Traveling up to 20% of working time.
Requirements
- Prior customer or technical success related work experience is required, 5+ years preferred
- Experience developing and communicating new ideas and proposals for Technical Success team improvements
- Demonstrates patience, understanding and empathy in order to effectively manage conflict and concerns
- Ability to adapt to changes in roles and responsibilities
- Self starter with a passion for customer success
- Strong understanding of Cloud and Hyperscaler technologies, SaaS offerings, Salesforce and Microsoft 365 environments
- Experience gathering and analyzing success metrics including current usage and key growth stats
- Strong business acumen with experience in leading projects in a methodical and goal-oriented manner
- Has general understanding of accompanying infrastructure that works with Veeam (Servers/Storage/Networking/etc.)
- Must be Bi-Lingual with both English and Spanish language. Bonus if you speak Portuguese as well.
The salary range posted is On Target Earnings (OTE), which is inclusive of base and variable pay. When making an offer of employment, Veeam will take into consideration the candidate’s expectations, experience, education, scope of responsibility for the role, and the current market demands.
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
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