Technical Success Manager (NAMER Adoption)

Position Overview 

We are looking for Construction industry professionals who are passionate about driving digital transformation across the industry. Coming from the AEC industry or having worked in the AEC technology industry, you will leverage your experience to help customers solve real-world challenges by engineering value through adoption of Autodesk Construction Cloud (ACC). 

Reporting to the Senior Manager of Customer Success, you will lead technical engagements with some of Autodesk’s largest and most strategic AECO customers in North America. You will partner closely with Customer Success Managers to deliver standardized and bespoke offerings aligned to documented initiatives in the Customer Success Plan. As a trusted technical advisor, you will deliver and document health checks, custom workflows, training sessions, dashboards, reports, and integrations to help customers achieve their desired business outcomes while maximizing their return on investment with Autodesk. 

Responsibilities 

• Maintain a broad, up-to-date understanding of the AEC industry, adjacent technologies, and market trends to effectively position the value of Autodesk Construction Cloud 

• Maintain a deep, working knowledge of AEC industry processes and workflows (particularly focused on Construction), including the operational challenges customers face and the technologies used to address them 

• Serve as a subject matter expert in Autodesk Construction Cloud, including all platform capabilities, limitations, and integration possibilities, confidently challenging customers’ status quo through technical analysis, solution design, and demonstrations 

• Discover customer business and technical processes, workflows, and requirements to build trusted advisor relationships and support customers in their digital transformation journey 

• Develop and build processes, workflows, dashboards, and reporting that enable organizations to adopt and unlock value in Autodesk Construction Cloud 

• Align with best practices for digital transformation and change management, empowering customers to implement improved processes and workflows 

• Partner with Customer Success Managers to execute deliverables within the Customer Success Plan, addressing customer requirements and documenting value delivered 

• Support customer success planning engagements by mapping customer business initiatives to Autodesk Construction Cloud capabilities and industry best practices 

• Share best practices, competitive insights, innovation, success stories, and lessons learned with the broader Customer Success organization 

• Leverage social media networks and public forums to build personal and Autodesk brand presence, establish credibility, and promote Autodesk solutions 

Minimum Qualifications 

• 5+ years of experience in the AEC industry and/or AEC technology industry

• General understanding of SaaS technology and software adoption 

• Experience leading or supporting successful technology change management initiatives and implementations 

• Confidence in compiling platform data analytics and dashboards 

• Forward-thinking mindset with a passion for advancing the industry through technology 

• Ability to travel as required to support customer engagements and internal collaboration 

The Ideal Candidate

• You are passionate about digitization and progress in the construction industry 

• You are comfortable proposing and building scalable processes that enable organizational growth and improved customer outcomes 

• You collaborate effectively with internal and external stakeholders, whether on-site or in executive-level discussions 

• You recognize the complex and evolving nature of construction workflows and customer requirements 

• You have a strong motivation & curiosity to uncover customer challenges, keep current on industry trends and evolving workflows, and you apply best practices to help customers increase and realize ROI 

• You take ownership of customer outcomes and are motivated by helping customers achieve measurable business value from their Autodesk investments 

• You are excited by technology and are eager to dive deep into product capabilities and workflows 

• You have a natural drive to move engagements forward and influence positive outcomes 

• You thrive in cross-functional collaboration and enjoy working as part of a team to deliver exceptional customer experiences

 
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About Autodesk

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