Technical Project & Process Manager - eCommerce Operations

Key Responsibilities:

Project Ownership & Delivery

• Own cross-functional eCommerce initiatives from planning through launch

• Translate ambiguity into clear scopes, timelines, dependencies, and risks

• Surface tradeoffs and capacity constraints early with recommendations

• Ensure launches are well-communicated and stabilized post-release

• Maintain disciplined execution hygiene (clear DRIs, decision logs, scope control)

Process Architecture & Optimization

• Audit cross-team workflows to identify bottlenecks, unclear ownership, and rework drivers

• Design and release standardized execution frameworks, SOPs, and planning templates

• Define and track measurable process KPIs (cycle time, throughput, rework, escalation frequency, planning accuracy)

• Drive early adoption and iterative improvement of new processes

• Strengthen governance rhythms and evolve the operating model as the company scales

Communication, Documentation & AI-Enabled Execution

• Deliver concise, executive-ready status updates and risk summaries

• Facilitate meetings with clear agendas and documented outcomes

• Maintain a reliable single source of truth for plans and decisions

• Use AI tools to increase speed and clarity while maintaining quality, judgment, and ownership

Qualifications & Experience:

Required

• Bachelor’s degree in a technical or quantitatively rigorous field

• 5-8+ years in technical project, program, or operational management roles

• Proven experience in independently delivering cross-functional initiatives

• Demonstrated experience redesigning workflows or improving operational systems (not solely timeline management)

• Strong analytical and systems-thinking ability

• Clear written and verbal communication skills

• Comfort operating in fast-moving, ambiguous environments

• Responsible use of AI tools to enhance execution quality

Preferred

• eCommerce experience

• Technical PM, software, data, or automation background

• Experience in establishing execution frameworks or operating models

• Familiarity with Lean, Six Sigma, or operational excellence methods

• PMP or similar certification

Tools & Skills:

• Project & workflow tools (Jira, Asana, Monday.com, Confluence, etc.)

• KPI tracking, dashboard interpretation, and bottleneck analysis

• Documentation and SOP creation

• AI tools for planning and analysis

• Strong prioritization, tradeoff analysis, and structured problem-solving

What Success Looks Like:

Within 3-6 Months

• Independently managing multiple cross-functional initiatives

• Delivering measurable process improvements with defined KPIs and documented releases

• Increasing planning consistency and DRI clarity across teams

• Reducing cycle time, rework, or execution variance in at least one workflow

• Lowering leadership intervention through stronger systems and governance

Within 9-12 Months

• Establishing durable execution standards adopted across major initiatives

• Improving delivery predictability and cross-team coordination

• Demonstrably reducing execution friction, escalations, and workflow inefficiencies

Comprehensive Benefits:

• Paid Time Off (Vacation, etc.): 15 Days PTO to Start + 1 additional day per year working at Reli.

• 10 Paid Holidays in addition to PTO

• Hybrid Work Schedule 

• Regular Team Happy Hours/Events

• Employer Matching for 401(k)

• Life Insurance

• Health Care (Medical, Vision, Dental) - Blue Shield PPO or HMO Medical Insurance

• Wellness stipend of $260 per month for mental and physical well-being