Technical Project Manager

What You’ll Do

Own the client request intake process end to end: triage incoming requests, categorize them, route them to the correct product or engineering owner, and track them through to resolution.
Keep the backlog organized and current: ensure tickets are correctly tagged, prioritized in the right queue, and groomed so engineering can pick them up without back-and-forth.
Communicate work outcomes clearly: write and publish release notes, status updates, and close-the-loop communications for CS, Support, and clients after each release.
Conduct lightweight discovery and requirements gathering when a request needs clarification: talk directly to CS, Support, or clients, document clear acceptance criteria, and hand off well-scoped requirements to engineering.
Partner closely with CS and Support: they are your primary signal source. Turn recurring asks and escalations into properly scoped, routed, and trackable work instead of one-off fixes.
Support release communications and GTM readiness: work with CS and marketing to make sure small, frequent releases are documented and understood by the people who need to know.
Work closely with Engineering to keep requests moving: make sure tickets are actionable and specific enough to avoid rework, given the team’s fast release cadence.

What We’re Looking For

2+ years of experience in business analysis, product operations, or a similar role, ideally within B2B SaaS.
Demonstrated experience running a structured intake and triage process for a high volume of incoming requests.
Strong organizational skills, with experience keeping a backlog or board (Jira or similar) clean, accurately tagged, and up to date.
Excellent written communication skills, specifically translating product and engineering changes into clear release notes and client-facing updates.
Comfort conducting lightweight requirements gathering: you can take an ambiguous request and turn it into a clear, actionable ticket.
Strong cross-functional collaboration skills, especially working directly with CS and Support.
Comfort working in a distributed, async-first, fast-paced environment with frequent small releases.
Curiosity, rigor, and a bias toward outcomes over output.
Experience with Jira, Confluence, or similar product ops tooling.
Nice to Have
Experience supporting a legacy platform or product in active maintenance or stabilization mode.
Experience with clinical education compliance, placement coordination, credentialing, or competency management platforms.
Experience writing release notes or client-facing documentation.
Prior experience at a growth-stage edtech or vertical SaaS company.

Why PeopleGrove

Mission-driven work with real impact on student and faculty outcomes.
Small, senior team. Your work is visible and matters.
Fully remote with a collaborative, low-ego culture.
Competitive contract rate.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.