Technical Program Manager, Payments

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

We are looking for a strong Technical Program Manager who will work with various Engineering teams to scale our observability, reliability, and on-call capabilities to help with incident management and stability efforts. You will play a key role in enhancing Whatnot’s stability and overall execution model.

• Drive the engineering roadmap, strategy and execution of critical functional initiatives.

• Define requirements & technical roadmap with engineering, product, and cross functional teams to launch and unlock programs lightning speed.

• Clearly communicate roadmap, progress, and insights to key teams and stakeholders.

• Do whatever it takes to ensure the engineering team is operating effectively, unblock them and make sure they can move at a rapid pace.

• Take ownership of any major blocker to the company’s success.

• Drive strategic initiatives across the company as needed.

People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.

As our next Technical Program Manager you should have 5+ years of relevant experience, plus:

• Bachelor's degree in Engineering, Computer Science or related technical field.

• Experience leading complex, multi-disciplinary, and highly visible technical and operational initiatives across the company.

• Ability to thrive in ambiguous environments, identify trade-offs, and make decisions with limited information in high-pressure situations.

• Proven ability to develop sound research methodologies and collect, synthesize, analyze, and interpret data.

• Experienced in design, and hypothesis driven product development.

• Entrepreneurial drive to achieve stretch goals in an innovative fast-paced environment.

• Startup experience at a high-growth company.

• Experience in the payments domain is a plus

For Full-Time (Salary) US-based applicants: $190,000/year to $250,000/year + benefits + stock options

The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity in the form of stock options.

• Generous Holiday and Time off Policy

• Health Insurance options including Medical, Dental, Vision

• Work From Home Support

  • Home office setup allowance

  • Monthly allowance for cell phone and internet

• Care benefits

  • Monthly allowance for wellness

  • Annual allowance towards Childcare

  • Lifetime benefit for family planning, such as adoption or fertility expenses

• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally

• Monthly allowance to dogfood the app

  • All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).

• Parental Leave

  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.