Technical Program Manager, Infrastructure

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Ireland, Poland, and Germany, we’re building the future of online marketplaces—together.

From fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.

And we’re just getting started! As one of the fastest growing marketplaces, we’re looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.

We are looking for a strong Technical Program Manager who will work across our Infrastructure and Product teams to drive incident management and stability efforts. You will be embedded within the Infrastructure Engineering team and partner with leadership across the organization to strengthen Whatnot’s security and quality.

• Drive the Infrastructure engineering roadmap, strategy and execution of cross functional initiatives.

• Prioritize key technical initiatives and features to provide the highest quality of data for internal customers to ensure that it’s reliable, discoverable, and secure.

• Identify and deliver on efficiency improvements for Infrastructure to support the business.

• Develop processes based on data and modeling that consistently review and improve Whatnot’s capacity needs.

• Clearly communicate roadmap, progress, and insights to key teams and stakeholders.

• Do whatever it takes to ensure the engineering team is operating effectively, unblock them and make sure they can move at a rapid pace.

• Drive strategic initiatives across the company as needed.

Team members in this role are required to be within commuting distance of our San Francisco, CA, Los Angeles, CA, or New York, NY hubs.

Curious about who thrives at Whatnot? We’ve found that embodying a low ego, growth mindset, and high-impact drive goes a long way here.

As our next Technical Program Manager you should have 6+ years of relevant experience, plus:

• Experience leading complex, multi-disciplinary, and highly visible technical and operational initiatives across the company.

• Ability to thrive in ambiguous environments, identify trade-offs, and make decisions with limited information in high-pressure situations.

• Experience building roadmaps, project/release plans with a strong understanding of dependency management.

• Strong analytical and quantitative skills; ability to work with key stakeholders to define key business questions and to build data sets that answer those questions.

• Entrepreneurial drive and proven ability to achieve stretch goals in an innovative fast-paced environment.

• Startup experience at a high-growth company. 

• Excellent written and oral business communication and people skills, with the ability to influence stakeholders.

• Bachelor's degree in Engineering, Computer Science or related technical field.

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)

• Health Insurance options including Medical, Dental, Vision

• Work From Home Support

  • Home office setup allowance

  • Monthly allowance for cell phone and internet

• Care benefits

  • Monthly allowance for wellness

  • Annual allowance towards Childcare

  • Lifetime benefit for family planning, such as adoption or fertility expenses

• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally

• Monthly allowance to dogfood the app

  • All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).

• Parental Leave

  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.