Technical Product Manager, RBP Ops

Today, we live in a world where everything has become convenient. Now you can get a ride anywhere, buy anything, answer any question with just a couple clicks on your phone. Convenience isn’t a luxury, it’s an expectation.

So why not renting? It’s still a chore to get utilities set up, buy renters insurance, get air filters changed, handle pest control, and more.

That’s why we’ve built the world’s first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers.

We’re passionate about turning friction into triple win experiences for residents, property managers, and investors. That way renting can be easy and rewarding for everyone.
And now you can join us. Apply today to join 250+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win; creating the ultimate Triple Win.

The PM owns the strategy, roadmap, and delivery for how our data is managed and used across Second Nature’s systems.

This role, reporting to the Group Product Manager, sits at the intersection of product, engineering, finance, and operations to ensure our business runs smoothly.

Expected Outcomes

• Maintain Data Integrity: Ensure data remains accurate, consistent, and reliable across platforms.

• Deliver Capabilities: Provide fast, dependable access to data, powering user experiences.

• Lead Observability: Drive data quality practices so the business can detect, diagnose, and resolve issues proactively using real-time observability.

Product Strategy & Roadmap

• Define and maintain the product vision, strategy, and roadmap.
  

• Manage the backlog and prioritize platform investments by rigorously balancing business impact, customer value, and return on engineering effort.
  

• Identify opportunities to automate manual operational workflows, standardize processes, and improve the overall scalability and maintainability of the platform.
  

Data Entity & Architecture (Core Technical Ownership)

• Own data mappings ingested from multiple systems.
  

• Partner with engineering to deliver intelligent data stitching solutions.

Execution & Lifecycle Management

• Lead the end-to-end lifecycle of core capabilities—from discovery and scoping through development, rollout, and iteration.
  

• Work closely with internal stakeholders (operations, engineering, customer success, partnerships, finance, and others) to understand workflows, integration needs, and data dependencies and translate into requirements.

Stakeholder Collaboration & Metrics

• Monitor and report key health metrics for integrations and enrollment data.
  

• 4+ years of product management experience, preferably in SaaS or PropTech.
  

• Experience with API product management, data integrations, entity resolution, ID unification, or identity graphs.

• Experience designing or working with ETL and bi-directional data sync patterns between SaaS platforms, internal services, and customer systems.
  

• Ability to thrive in a fast-paced, high-growth environment; converting ambiguity into clear action while protecting quality.
  

• Bring a decisive, “First Principles” mindset proactively unblocking teams and driving outcomes while collaborating closely with partners.
  

• Ability to communicate crisply across functions (engineering, partnerships, customer success) and align stakeholders quickly.
  

We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.

This is a remote-first, work-from-home position with required bi-annual in-person company meetings in January and July (business travel covered by Second Nature). You must be available during scheduled working hours, with a distraction-free work environment and reliable high-speed internet.

🩺 Health First: Medical, Dental, Vision, & Life Insurance; 401K Plan

📍 Location: Work Remotely from anywhere in the US

📆 Flexibility: Open PTO and sick days

🤩 Culture: Diverse, inclusive, supportive, and growth-focused

🚀 Growth: Be part of a fast-growing team building a new category and making a real difference

💻 The Product: Award-winning, customer-loved platform that truly delivers on our mission

Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.