Technical Portfolio Associate

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The role of a Technical Portfolio Associate is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers' time-to-value.
The Technical Portfolio Associate plays a critical global role and is responsible for supporting both creating and maintaining a portfolio of technical accelerators. The Impact technical accelerators help customers to unlock business value, accelerate ServiceNow product adoption, as well as stay current and healthy.
What you get to do:

• This position is based in San Jose, Costa Rica, working with global teams.
• Work closely with Senior and Principal Technical Portfolio Managers as well as other product experts to gain insights and knowledge of the ServiceNow Impact technical accelerators.
• Execute the enhancement and maintenance process of technical accelerator content (such as enablement and delivery materials) based on customer feedback and/or when new products and platform capabilities emerge.
• Support the creation of Impact technical accelerators including engagement flows, delivery materials, and supporting technical automations.
• Organize and execute product research assignments with internal product partners to support the identification of new technical accelerators.
• Support the partnership with and enablement of global Technical Consultants who deliver technical accelerators to customers.
• Assist in the development and maintenance of a technical accelerator product roadmap to meet team objectives.
• Develop and maintain strong working relationships with Technical Accelerators at Scale (TAS) staff and other stakeholders.

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 0-2 years of experience working with, implementing, or managing the Now Platform.
• Excellent project planning skills - you are a whiz with a spreadsheet and setting timelines.
• Creative thinker - quick to produce workable, prescriptive solution options.
• Strong written and verbal communication skills.
• Written communication skills with an ability to write content that prompts specific actions.
• Proficient in Microsoft Office products and collaboration tools e.g., PowerPoint, SharePoint, Teams.
• Keen attention to detail and the ability to multitask in a self-managed environment.
• Experience working collaboratively and cross-functionally.
• Flexible, open to learning new things, and sharing thoughts on continuous improvement.
• Deadline-driven, good under pressure in a fast-paced environment.
• A passion to continually learn new areas of the Now Platform through instruction and self-training.
• Ability to be flexible to work in an international, fast-growing environment.
• Strong interpersonal skills, customer-centric attitude, and passion for cultural diversity

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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