Technical Learning Experience Designer

SUMMARY

As a Technical Learning Experience Designer, you will play a key role in designing and delivering impactful learning experiences that support the skills and effectiveness of our Revenue organization, focusing the needs of our technical, customer-facing roles. In this role, you will work closely with tech enablement leadership, product teams, and subject matter experts to create engaging training content that meets the needs of our fast-paced sales environment. You will be responsible for developing a variety of training materials, including eLearning, instructor led content, lab guides,  job aids, etc. Expertise in AI-powered learning tools is essential to drive innovation and elevate our learning experiences to the next level.

WHAT YOU’LL DO

Instructional Design & Content Creation

• Design and develop sales enablement training materials, including PowerPoint decks, eLearning modules, demo role play prompts, and resources for live and virtual training sessions.
• Use visual storytelling and graphic design to create high-quality, branded presentations and training resources that captivate and educate our customer-facing technical roles.
• Develop learning content for various formats, including infographics, role-play scenarios, lab guides, and interactive simulations.

Collaboration & Stakeholder Engagement

• Work with technical leaders, product marketing, and SMEs to understand training needs and translate them into effective learning materials.
• Partner with program managers to ensure alignment with organization and product goals, creating content that addresses the real-world challenges faced by sales teams.

Needs Analysis & Learning Strategy

• Partner with Technical Enablement team to conduct needs assessments to identify gaps and tailor training solutions to meet specific objectives for different sales roles.
• Assist in developing learning strategies that incorporate various formats, such as microlearning, scenarios, and in-person role plays, for targeted impact.

Measurement & Continuous Improvement

• Gather feedback from learners and stakeholders to continually refine and enhance training materials.
• Support the use of metrics to evaluate engagement and retention, adjusting content as needed to achieve learning goals.

Technology & Learning Management

• Support training delivery through LMS, CMS, and AI-driven learning tools – managing content organization, accessibility, and innovative AI solutions to enhance training effectiveness and engagement.
• Stay updated on best practices in visual design and instructional technology, applying new tools and methods to enhance the training experience.

WHAT YOU’LL BRING

• Bachelor’s degree in Instructional Design, Graphic Design, Education, or a related field.
• 5+ years of experience in training content creation, ideally for a technical audience in a SaaS environment.
• Experience designing and developing learning solutions using AI-powered tools to enhance personalization and engagement. 
• Ability to use Generative AI, Prompter engineering and build agents to support learning workflows 
• Experience and confidence working with technical SMEs, ideally in customer-facing roles
• Familiarity with instructional design tools (e.g., Articulate RISE, Camtasia) and a basic understanding of LMS and CMS platforms.
• Strong grasp of adult learning principles.
• Excellent organizational skills, with the ability to manage multiple projects and meet deadlines.
• Strong verbal and written communication skills to engage effectively with cross-functional teams.

Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.