Technical Integration Engineer

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

We are looking for a Technical Integration Engineer to join the team. In this role, you will be responsible for assisting, supporting, and guiding the seamless integration of Fullsteam’s Business Units with our payment platform. Acting as technical liaison within the team, you will address technical queries, maintain comprehensive documentation, and enforce standardized integration practices. This role provides significant growth opportunities by bridging technical integration with project and product management.
This role is 100% remote, with a maximum of three annual trips to Auburn, AL, for in-person relationship building and company events.

Key Responsibilities:

Technical Responsibilities:

• Manage the technical integration of assigned Business Units into Fullsteam's payments platform, ensuring smooth transitions with minimal disruption.
• Serve as a key supporting technical point of contact for assigned Business Units, providing expert guidance and resolving complex integration issues.                          
• Update and refine detailed technical documentation, maintaining the ever-evolving best practices that outline the integration processes, enabling effective troubleshooting by engineers and managers.                                         

Cross Functional Collaboration:             .

• Collaborate with cross-functional teams to optimize integration workflows and implement best practices.
• Contribute to project and product management efforts, ensuring integration projects are completed on time and aligned with business objectives.
• Build and maintain trusted advisor relationships with portfolio companies, offering strategic technical recommendations and fostering a collaborative environment.

Data Management:

• Manage and prioritize the ticketing queue, adhering to internal SLA standards and delivering technically accurate, forward-thinking solutions.

Continuous Improvement:

• Evaluate integration processes, present finding for areas of improvement and recommending solutions.                                                  

Skills & Competencies:

Technical & Analytical Skills:

• To participate in complex technical integrations providing strong analytical and problem-solving skills.
• Ability to manage, organize, and retrieve large volumes of information while adapting to new systems and processes.
• Proactive in process optimization to enhance efficiency and eliminate redundant efforts.
• Strong knowledge of payments platforms, APIs, data structures, and systems integration.
• Ability to identify issues, troubleshoot effectively, and implement long-term solutions.
• Proficiency in creating and maintaining comprehensive technical documentation.
• Ability to leverage data to optimize integration workflows and improve overall efficiency.

Communication & Collaboration:

• Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical stakeholders.
• Strong collaboration skills, with the ability to engage with diverse teams and stakeholders.
• A continuous learning mindset with strong listening skills and the patience to tackle challenging problems.
• A continuous learning mindset with strong listening skills and the patience to tackle challenging problems.
• Ability to manage multiple integration projects simultaneously and deliver results within set deadlines.
• Interpersonal skills to work effectively with cross-functional teams and build trusted relationships.

Personal Attributes:

• To have the desire to be coachable. Have a willingness to receive, understand, and act on feedback or guidance to grow and improve. Willing to learn and take constructive criticism without defensiveness and apply what they learned to make meaningful changes or improvements.                                              
• Have Passion and perseverance toward long-term goals, while maintaining consistent effort and commitment.
• Developing your sense of purpose and building your resilience.    
• Action-Oriented: Driven by challenges, with a bias for action and a focus on achieving results.
• Adaptability: Comfortable handling changes and uncertainty, making decisions even with incomplete information.
• Emotional Intelligence: High EQ, with the ability to perceive, reason with, and manage emotions—both personal and others.
• Intellectual Horsepower: Quickly grasp complex concepts, with a capacity for rapid learning and a hyper-detail-oriented approach.
• Problem Solving: Skilled in rigorous analysis and finding effective solutions to complex issues.
• Customer Focus: Dedicated to meeting the needs and expectations of both internal and external customers.

Minimum Qualifications:

• Bachelor’s degree in computer science, Software Engineering, Management Information Systems, or a related field. Equivalent work experience (4+ years) in software/integration can substitute for a degree.
• Proficiency in REST & SOAP APIs, SQL Server, and Jira’s Service Project.
• Strong understanding of the payments industry, including Credit Card Ecosystem, Tokenization, Payments Processing, Digital Wallets, PCI-DSS, and more.
• Experience with Agile/Scrum software methodologies and tools.
• Knowledge of compliance standards relevant to the industry.

Preferred Qualifications:

• M.B.A. is a plus.

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.