Technical Implementation Manager

911 is the backbone of American public safety…but, for too long, the professionals that dedicate their lives to answering our calls have been let down by the technology that serves them. Our mission is to change that. 

We aim to ensure that every emergency receives a perfect response; a bold vision requires bold action from our team, working hand-in-hand with the professionals we serve. 

Since the public launch of our first public safety product in the fall of 2021, our technology has helped streamline millions of 911 calls in communities around the country. We’ve revolutionized what’s possible in emergency response by applying cutting-edge AI to the most critical challenges facing first responders. Our partners span 49 states and collectively protect more than 90 million people.

Backed by more than $130 million in funding led from investors like General Catalyst, Andreessen Horowitz, and First Round Capital, we're scaling rapidly to become a core component of emergency calls nationwide, driving the future of emergency response toward a safer, more agile system.

At Prepared, you’re not simply part of a team — you’re a key force in a mission that truly matters. Your contributions here will shape the future of emergency services, playing a vital role in creating a safer, more connected world.

Prepared is seeking a Technical Implementation Manager to join our Customer Success organization. You’ll be a key technical partner to our public safety customers during onboarding, acting as the face of Prepared for their first deployments. This role plays a critical part in delivering a seamless, high-quality implementation experience and directly impacts the successful adoption of Prepared’s technology in 911 centers nationwide. As we grow into new product lines and more complex deployments, your technical skill, autonomy, and proactive mindset will help define how we scale our implementation approach.

• Lead on-site and remote implementation of Prepared’s solutions for public safety agencies, including hardware setup and system integrations.

• Serve as the primary technical point of contact during customer onboarding and early adoption, working closely with project managers and client stakeholders.

• Configure, ship, and support Prepared’s proprietary hardware and assist customers in integrating with their existing systems.

• Provide Tier 2 technical support and troubleshoot escalated issues from the customer support team.

• Collaborate cross-functionally with Engineering, Product, Support, and Customer Success teams to provide real-time feedback and improve implementation processes.

• Contribute to process and documentation improvements that enable future team scaling and first-call resolution by Support.

• You have direct experience working with public safety systems (e.g., 911 call handling, CAD, radio consoles, logging recorders).

• You’ve previously worked in technical field services, implementation, or installation roles with a strong customer-facing component.

• You're comfortable traveling up to 75% of the time for on-site deployments.

• You work autonomously and own projects end-to-end, proactively identifying and resolving issues.

• You thrive in cross-functional environments and enjoy partnering with Engineering and Product to refine new workflows.

• You take initiative, communicate clearly, and leave things better than you found them.

The base compensation for this role is approximately $110,000 - $119,000 per year. You are also eligible for employee benefits, company equity grants, participation in Prepared’s unlimited vacation program.

🌎 Remote-First Culture
🩺 Medical, Dental, and Vision Benefits
💸 401k + Free Financial Advisors with Betterment
📱Monthly Cell Phone Stipend
🏖️ Unlimited Time Off + 15 Observed Holidays
🚼 12 Weeks of Paid Parental Leave (birthing + non-birthing parents)
🚨 Visit a PSAP (911 Center)
🏢 WeWork Membership for All Employees
✈️ Annual Company Offsite
🔮 AI Tools like ChatGPT + NotionAI
🏠 $500 Work from Home Budget
📚$350 Annual L&D Stipend

Want to learn more about Prepared? Check out the links below.

• General Catalyst | Our Investment in Prepared: Bringing AI to the Frontlines of Public Safety

• Anoka County 911 center testing AI to screen nonemergency calls, ease workload

• NBC Today Show | 911 callers can now share video of emergencies with dispatchers

At Prepared, we are committed to building a safer and more connected world, and we believe that fostering diversity, equity, and inclusion is essential to achieving this mission. We are a proud equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, veteran status, or any other protected characteristic. We actively seek to create an inclusive environment where diverse perspectives are valued and everyone has the opportunity to contribute meaningfully to our mission of improving public safety and emergency response for all communities.

Prepared is not sponsoring visas at this time.