Technical Implementation Manager

Optain is a revolutionary healthcare company that uses groundbreaking software and hardware technology to rethink care. We use the eye as a window to the body to improve the way we screen, manage, and treat eye and systemic conditions. Optain is committed to expanding and improving care through the introduction of AI and machine learning technology into primary care and new care settings at an accessible price. At a systemic level, this not only ensures greater access to care but also promises to reduce the strains of an overburdened healthcare system.

Optain has achieved regulatory clearance and commercial adoption of its product suite in global markets, including Australia and Europe. Optain recently closed Series A funding with major US private equity firms and strategic investors, and is rapidly scaling in the US and around the world.

As a Technical Implementation Manager, you will manage technical execution of health system implementations for our diabetic retinopathy screening solution. You will serve as the customer-facing lead for health system implementations, EMR integration, and IT security assessments, while building scalable technical processes to support our rapid growth.

This is a fully remote position based in the United States with regular travel to customer sites. Occasional international travel may be required.

• Technical Leadership:

  • Lead project management and technical execution for multiple concurrent health system implementations, including coordination with Optain Customer Success team.
  • Manage EMR integration projects with Epic, Cerner, Athena, and other major platforms, including HL7, DICOM, and other modes of integration.
  • Complete comprehensive IT security assessments and product evaluations for enterprise customers, including coordination with internal IT and policy owners.
  • Guide customers through key implementation decisions and EMR build considerations to drive on-time delivery and clinical adoption. 
  • Maintain detailed project plans, timelines, and status reports for all customer implementations. Identify and escalate issues requiring leadership intervention. 
  • Serve as primary technical liaison between US customers and Optain development team.

• Integration & Infrastructure:

  • Develop interface approach and specifications for each customer, based on industry and company standards.
  • Develop network connectivity and environment approach for customer testing, training, and production use of Optain.  
  • Coordinate with third-party technical integration partners and EMR vendors as needed to complete customer integrations.
  • Collaborate with Compliance and Security teams to ensure all integrations meet healthcare industry, customer, and Optain security and compliance requirements (such as HIPAA, HITECH, SOC2).

• Process Development:

  • Continuously improve technical implementation methodology and tools.
  • Build technical expertise within the Customer Success team through structured training.
  • Refine knowledge management systems for technical documentation.

• Cross-Functional Collaboration:

  • Partner with Customer Success to align technical and operational deliverables.
  • Collaborate with Sales to validate technical feasibility during customer scoping.
  • Support product team with field insights for roadmap prioritization.
  • Coordinate with device logistics partner to ensure deployment readiness.

• 7+ years of healthcare technology implementation and delivery experience with large US health systems
• Proven track record of deploying cloud-based, EMR-integrated healthcare solutions using interoperability standards 
• Demonstrated ability to develop scalable processes while navigating the ambiguity of early-stage implementations
• Experience completing healthcare IT security assessments and vendor evaluations is preferred
• Experience with integrated FDA-regulated medical devices and primary care clinic operations is preferred
• Familiarity with AI/ML healthcare applications is preferred

• Excellent project execution and stakeholder communication skills, with the ability to articulate technical concepts to non-technical audiences.
• Entrepreneurial mindset with the ability to navigate ambiguity and drive results in a fast-paced environment.

• Competitive compensation package, including a strong base salary, performance-based bonus, and the chance to earn upside.
• Top-tier health, vision, and dental benefits.
• Generous monthly health and wellness reimbursement.

• $120,000+ base salary, depending on experience and alignment with role expectations.

Why Optain? Make a real difference: Your work will help solve difficult problems as you collaborate with world-class experts from healthcare provider networks, academia, and industry. Join Optain in transforming healthcare with AI!