Date Posted:
2025-09-16Country:
United States of AmericaLocation:
RMA99: RTN Remote, MassachusettsPosition Role Type:
RemoteU.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.Security Clearance:
None/Not Required- Thoughtfully understand the ITD learning and development paradigm—with emphasis on knowledge-transfer systems/tools, processes, and culture.
- Develop and maintain precise, high-quality technical documentation and visuals that translate complex systems, processes, and workflows into clear, graphical instructional content that boosts user understanding and confidence.
- Take ownership of projects from concept to completion—analyzing requirements, anticipating integrated implications, and championing continuous improvement.
- Innovate visual approaches to optimize user adoption and engagement, utilizing effective visuals such as exploded diagrams, pictorial instructions, system diagrams, process maps, and flow charts (with potential collaboration on motion graphics and videos as needed).
- Continuously refine documentation and visuals based on process/tool changes and user feedback—aiming to improve adoption, usability, and learning outcomes.
- Maintain a consistent visual style and graphics library, including tone and terminology.
- Collaborate on and manage multiple projects simultaneously in a fast-paced, iterative environment, ensuring ITD brand consistency in all solutions.
- Typically requires Bachelor’s in Technical Writing, Instructional Design, or related field with a minimum of 5+ years of experience; OR advanced degree in related field with minimum of 3+ years of experience.
- Experience with a representative portfolio that demonstrates technical illustration & technical writing skill as well as capability using relevant tools (e.g., Adobe Creative Suite, Microsoft Visio, and/ or equivalents).
- Experience comprehending integrated concepts, systems & processes to produce documentation that accurately and accessibly represents complete systems as well as the individual system components.
- U.S. citizenship is required, as only U.S. citizens are authorized to
access information under this program/contract
- Strong visual problem-solving skills: quickly grasp complex or abstract concepts and convey them in a clear, structured, and engaging manner with maximum clarity and minimal clutter.
- The ability to create AI-optimized source documentation that supports clear, trustworthy LLM responses (e.g., clear headings, consistent terminology, and a structured, hierarchical authoring approach) to build a reliable internal knowledge base for our AI Learning Assistant.
- The ability to create content tailored to a range of distinct user audiences —supporting basic understanding for the general user population as well as a more in-depth technical understanding for power users.
- Meticulous attention to detail and excellent communication skills (verbal and written)
- Thrives in an agile, fast-iterate environment that embraces experimentation and continuous improvement.
- A passion for innovation and for shaping a great work environment and culture.
What We Offer:
Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.
Learn More & Apply Now!
RTX solves some of the toughest challenges in aerospace and defense. That requires expansive thinking and bold innovation – We embrace individuality of thought to fuel opportunity for our employees, our customers, and our communities. We work toward progress, knowing that this is critical to our mission. Not just in this moment, but always.
Please consider the following role type definition as you apply for this role.
- Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
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