Technical Function Lead, Payment Operations Product Scalability - North America

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

At Wise, our mission is to make money borderless, instant, and eventually, free. We've revolutionized international transfers, and now we're pushing further. We're looking for a Technical Senior Lead for Payment Operations Product Scalability who embodies this spirit of relentless innovation and radical ownership.

This isn't just a leadership role; it's a direct pipeline to achieving "Mission Zero" - eliminating every manual touchpoint and every piece of customer friction in our payment flows. You will be the main driver of operational scalability for the North America Region, working at the critical intersection of product, engineering, and operations.

Your Impact at Wise:

This role is about building, owning, and scaling payment operations in North America to new heights. You will:

• Be the Scalability Owner: Own the strategic direction and execution for operational scalability within North America. This means truly understanding our payment ecosystem, identifying bottlenecks, and eliminating them.

• Drive "Mission Zero" Relentlessly: Obsess over removing customer friction and manual operational work. You'll translate these inefficiencies into high-impact initiatives, pushing relentlessly for deflection, automation and self-service.

• Bridge Product & Engineering: Work hand-in-hand with Product Managers and Engineers. You'll not only identify operational challenges but also influence product roadmaps to ensure our technical solutions are inherently scalable and customer-centric.

• Build a High-Performing Team: Lead, mentor, and empower a team of brilliant Product Specialists. Foster a culture of extreme ownership, data-driven decision-making, and continuous improvement. Your team will be the experts in turning operational insights into tangible product improvements.

• Define and Measure Success: Establish crystal-clear KPIs and frameworks that measure true operational scalability and impact. You'll ensure your team is focused on delivering the most impactful initiatives aligned with our ambitious OKRs.

• Solve the Hard Problems: Tackle complex, cross-functional challenges. This role demands a builder's mindset – someone who dives deep, identifies root causes, and designs elegant, scalable solutions.

• Proven Leadership & Ownership: 3+ years in a high-impact leadership role, with a clear track record of owning significant projects end-to-end and delivering measurable team results in a fast-paced environment.

• Product & Technical Acumen: You've worked directly with Product and Engineering teams, understanding their language and how to influence technical roadmaps. You know how to translate operational needs into product requirements.

• Relentless Problem Solver: You're a self-starter with an insatiable drive to identify and solve complex problems. You don't just manage; you fix things, permanently and scalably.

• Data-Driven & Analytical: You breathe data. You're adept at defining metrics, driving rigorous analysis, and setting targets that directly tie to operational efficiency and customer experience.

• Exceptional Communicator & Influencer: You can articulate complex ideas simply and persuasively across all levels and cultures, influencing stakeholders to rally around your vision.

• Team Builder & Developer: You're passionate about nurturing talent, empowering your team, and fostering a culture of high performance and continuous learning.

• Adaptable & Resilient: You thrive in ambiguity and fast-changing environments, constantly seeking opportunities to make a difference.

• Obsessed with the Customer: Your decisions are always rooted in what's best for our customers, and you instill this mindset across your team.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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