Technology Engineer, Starburst Platform Operations

JOB SUMMARY

***CANDIDATE MUST BE US Citizen (due to contractual/access requirements)***

Candidates within a 50-mile radius of a Highmark office (Pittsburgh or Mechanicsburg) are required to work on-site Tuesdays, Wednesdays, and Thursdays, from 8:00 AM to 5:00 PM EST. Those residing outside this 50-mile radius will be required to travel to Pittsburgh for an annual meeting.

This job is an integral member of one of our teams responsible for supporting the design, development, and maintenance of our technical solutions, ensuring their efficient and reliable operation. This position will be responsible for managing the day-to-day operations of the Starburst Enterprise Platform (SEP) which includes the installation, configuration, optimization, upgrade and ongoing support of the platform both on-premises and in the Google Cloud Platform. They will work closely with other technical professionals, analysts, and engineers to build and optimize solutions, ensuring quality, integrity, and performance. The ideal candidate is adaptable, solution-oriented, and capable of collaborating across multiple teams to support a broad range of technical initiatives. The incumbent, and team, may be involved in every aspect as a part of the technical process from idea generation, analysis, design, build, and support using various technologies and design patterns.

ESSENTIAL RESPONSIBILITIES

• Responsible for one or many of the following tasks: analyzing, designing, coding, testing and  implementing  technical solutions, as well as providing general production monitoring and support, meeting defined scope, target dates and budgets with minimal or no defects.
• Collaborate with stakeholders across IT, product, analytics, and business teams to gather requirements and provide technical solutions that meet organizational needs
• Monitor work against production schedule and  provide progress updates and report any issues or technical difficulties to leadership on a regular basis.
• Document technical processes and procedures, and participate in technical reviews and knowledge sharing sessions
• Collaborate on the design and implementation of with architecture to ensure solution alignment to enterprise goals and standards
• Perform technical analysis and provide insights to support decision-making across various departments
• Stay up-to-date with the latest relevant technologies and industry best practices
• Other duties as assigned or requested.

EXPERIENCE

Required

• 3 years of experience in one or many of the following tasks: analyzing, designing, coding, testing and implementing technical solutions, as well as providing general production support, meeting defined scope, target dates and budgets with minimal or no defects
• 3 years of technical problem solving, solution implementation, team/project collaboration experience
• 3 years of basic computer science concepts and principles, common operating systems, development languages/scripting 

Preferred

• 3-5 years experience implementing software for containerized applications using Red Hat Openshift, Kubernetes, or GKE.
• 3-5 years experience managing software applications using Infrastructure-as-Code (IaC) techniques and tools including Gitlab, Terraform, Ansible, Helm Charts, .yaml code, config properties, etc
• 3-5 years experience applying role based authentication using LDAP, OAuth and Role-Based Access Control
• 3-5 years experience with monitoring, scaling, and troubleshooting software in a distributed environment.
• 3-5 years experience in Linux system administration and proven ability to operate within the Linux OS for installing and configuring software.
• 3-5 years experience with the Google Cloud Platform and it associated services such as Cloud Run, Google Secrets Manager Cloud Networking, Google Cloud Storage, Google Kubernetes Engine (GKI), and Cloud SQL (Postgres)
• Proven experience securely storing, managing, and accessing sensitive data such as API keys, passwords, certificates and other confidential information using Google Secrets Manager or CyberArk Conjur. 
• Strong SQL skills and the ability optimize code by analyzing query plans, identify bottlenecks, and apply optimizations.
• Training on the Starburst toolset will be provided by the organization on an as-needed basis using either on-demand or classroom based education.

SKILLS

• Demonstrated ability to achieve stretch goals in a highly innovative and fast-paced environment
• Adaptability: Ability to take on diverse tasks and projects, adapting to the evolving needs of the organization
• Analytical Thinking: Analytical skills with a focus on detail and accuracy
• Interest and ability to learn other technologies as needed
• Technical Proficiency: Comfortable with a range of data tools and technologies, with a willingness to learn new skills as needed
• Track record in designing, implementing, and/or supporting large-scale technical solutions
• Sense of ownership, urgency, and drive
• Demonstrated passion for user experience and improving usability
• Team Collaboration: A team player who can work effectively in cross-functional environments

EDUCATION

Required

• Bachelor’s degree in Computer Science, Information Systems, Computer Engineering or relevant experience and/or education as determined by the company in lieu of bachelor's degree.   

Preferred

• Master's degree in Computer Science, Information Systems,  Computer Engineering or related field.

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• CompTIA Linux+ or LPIC-1 Linux Adminstrator
• Red Had Certified System Administrator (RHCSA)
• Certified Kubernetes Administrator (CKA
• Red Hat Certified Specialist in OpenShift Administration)
• Gitlab Certifications
• Google Cloud Certifications

Training

• Training on the Starburst platform will be provided by the organization on an as-needed basis as either on-demand or classroom based education.

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office- or Remote-based

Teaches / trains others

Occasionally

Travel from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

No

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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