Technical Enablement Program Manager

Job Description

Where you’ll work: Anywhere within CET +/- 4 hours

GoTo is seeking a dynamic and technically astute Technical Enablement Program Manager to spearhead the upskilling of our customer-facing teams—including Direct Sales, Partner Managers, and key channel Partners—across our IT Support SaaS portfolio: Remote Monitoring and Management (RMM), Mobile Device Management (MDM), and IT Service Management (ITSM) solutions. Your mission: design, deliver, and measure impactful enablement programs that accelerate technical confidence, application expertise, and business value acumen, driving deeper, more effective customer engagements.

Your Day to Day

As a Technical Enablement Program Manager, you would be working on:

• Identify Technical Enablement Needs: Collaborate closely with Sales, Partner, Solutions Consulting, Product, and Customer Success leaders to uncover knowledge gaps, technical pain points, and opportunities to enhance value selling and technical fluency within our go-to-market teams.
• Develop & Deploy Enablement Programs: Architect and execute comprehensive enablement initiatives—including training, role plays, workshop series, playbooks, and continuous learning paths—tailored for diverse audiences and delivery modalities (live, virtual, on-demand).
• Drive Technical Expertise: Stay at the forefront of RMM, MDM, ITSM technologies, industry trends, and competitive landscape. Translate timely insights into relevant, actionable enablement content that elevates team performance and customer outcomes.
• Measure Impact: Define clear metrics and feedback loops to assess the business impact of enablement programs—track knowledge adoption, technical application, and downstream pipeline/revenue influence. Use data to optimize and continuously iterate programming.
• Foster Cross-Functional Collaboration: Work in lockstep with the core Enablement, Sales, Product, and Marketing teams to amplify the effectiveness and reach of enablement content, ensuring seamless integration with broader organizational priorities.
• Champion Value Selling: Reinforce best practices in value-based discovery, consultative engagement, and solution storytelling to drive adoption, customer success, and differentiated market positioning.
• Empower Partner Ecosystem: Extend enablement strategies—and deliver compelling technical trainings—to Partner Managers and external partners, ensuring consistency of message and maximizing GTM leverage.
• Deliver with Excellence: Confidently facilitate enablement sessions for live and virtual teams globally, adapting approach for technical and non-technical audiences alike.

What We’re Looking For

As a echnical Enablement Program Manager, your background will look like:

• Proven technical expertise and credibility in SaaS, IT infrastructure, or endpoint management (e.g., RMM, MDM, ITSM).
• Track record of architecting and delivering impactful sales or technical enablement programs, preferably in a high-growth, cross-functional environment.
• Demonstrated ability to engage and influence diverse stakeholders—including executives, sales leadership, technical presales, partners, and field professionals.
• Analytical mindset, with experience measuring, reporting, and optimizing learning outcomes and business impact.
• Strong facilitation and presentation skills; adept at delivering complex concepts in an engaging, audience-appropriate manner.
• Passion for driving continuous learning, business acumen, and technical mastery across go-to-market organizations.

What We Offer

At GoTo, we believe in supporting our employees with a comprehensive range of benefits designed to fit your life—at work and beyond. Here are just some of the benefits and perks you can expect when you join our team:

• Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs
• Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days
• Tuition and reading reimbursement programs to support your continuous learning and professional growth
• Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching
• Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact.
• Registered Retirement Savings Plan (RRSP) to help you plan for your future
• Gym reimbursement programs to encourage your physical well-being
• Access to telemedicine services for convenient healthcare support
• GoTo performance bonus program to celebrate your impact and contributions
• Monthly remote work stipend to support your home office expenses

At GoTo, you’ll find the flexibility, resources, and support you need to thrive—at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed

Benefits: Comprehensive health insurance (medical, dental, vision), 401(k) plan with discretionary company match, paid time off, employee discount programs, Short Term and Long Term Disability, Basic Life Insurance, and fertility benefits.

The above shows our ranges from minimum to maximum. Your compensation will be determined based on your location, experience, and the pay of employees in similar positions. You will also be eligible for a variable pay component and benefits.