Technical Content Editor

Job Description:

JOB SUMMARY:

This position is responsible for ensuring excellent quality in user and technical content delivered in-product and online for software products so that Vertex customers, partners, alliances, and employees are successful using our software solutions by performing a variety of technical editing activities and supporting members of the Product Content Experience (PCX) team.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Perform developmental edits for online content for tax and technical professionals according to the department editorial standards. Edit to ensure a consistent, engaging voice and tone in online publications.

•  Perform copy, format, mechanical, and integrity edits for user assistance and technical reference content. Give feedback diplomatically to Technical Writers, Content Designers, and Content Strategists.

• Update reference information for tax-specific guides. Write and maintain boilerplate content for online publications.

•  Assist in developing writing guidelines for online publications that support the Vertex brand. Ensure adherence to standards in the department standard guides. Maintain product style sheets and standards guides.

•  Ensure consistent editorial style for multiple products.

•  Work well in a teams-based environment with people of diverse backgrounds and roles.

•  Practice continuous improvement to learn new technologies, products, and industry practices and trends.

•  Participate in other projects or duties.

SUPERVISORY RESPONSIBILITIES:

• N/A

KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent writing, proofreading, and copy-editing skills for in-product and online content are required.

• Knowledge of UX Writing is required.

• Demonstrated ability to work well under deadline pressure.

• Ability to work on several editing tasks simultaneously.

• Demonstrated ability to adhere to established style, design, and publishing standards.

• Demonstrated ability to edit a variety of technical documents (such as user and for programmers).

• Demonstrated ability to instruct about standards and processes.

• Knowledge of tax accounting and finance is a plus.

• Ability to create writing guidelines is a plus
• Knowledge of Online or Web Content Design practices is a plus.

• Ability to apply professional concepts and analyze situations or data to resolve a wide range of issues.

• Ability to work with little instruction on day-to-day work, general instructions on new assignments.

• Ability to network with senior internal and external personnel in own area of expertise.

• Ability to listen and understand information and communicate the same.

• Must possess strong interpersonal, organizational, presentation and facilitation skills.

• Proficiency in Microsoft Office Packages and Adobe Acrobat.

EDUCATION AND TRAINING:

• Bachelor’s degree in a technical communication field or equivalent degree.

• Six (6) plus years of experience of writing or editing in an online environment. Must include at least two years of developmental editing experience for software documentation.

• Training or work experience in computer programming, relational databases, information technology, or web-based applications.

• Training or work experience in accounting, finance, or tax is a plus.

• Or equivalent combination of education and/or experience.

Other Qualifications
The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners.

• Communicate with Clarity - Be clear, concise, and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.

• Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule – better is the enemy of done. Don’t spend hours when minutes are enough.

• Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.

• Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes.

• Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you’re unsure, ask. Demonstrate unwavering support for decisions.

COMMENTS:

The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.