Lead enterprise contract management implementations, including discovery, configuration, workflow automation, data migration, integrations, testing, documentation, training, and customer consulting. Define integration requirements, data mappings, API specifications, and end-to-end data flows across Malbek and platforms such as Salesforce, Coupa, SAP Ariba, and Oracle Fusion. Advise customers on AI adoption, troubleshoot integration issues, and support deployment, validation, and optimization.
Malbek is seeking a highly motivated and energetic individual with a passion for ensuring customer success and experience in enterprise software implementation to join our Customer Experience team as a Business Analyst. The Malbek team is passionate about maintaining our customer commitments and allowing all team members to contribute actively to executing our vision. This role is ideal for a business analyst with strong Contract Lifecycle Management (CLM) experience and hands-on experience designing and implementing enterprise system integrations.
Job Summary
We're seeking an experienced Implementation and Configuration Specialist (BA) to manage the deployment, configuration, and optimization of our contract management system and AI offerings for our customers. You will be responsible for key delivery tasks and consulting during the implementation phase of the customer journey. Advising customers on how best to leverage and a strategic approach to deployment of AI embedded solutions is a key part of this role. The role will also serve as a functional integration specialist, working with customers and technical teams to define integration requirements, data flows, field mappings, API specifications, and end-to-end integration processes between Malbek and enterprise platforms such as Salesforce, Coupa, SAP Ariba, and Oracle Fusion.
Key Responsibilities
- Lead consulting, solutioning and configuration for full-cycle implementation projects from discovery through deployment
- Architect complex workflow automation and approval matrixes
- Design and configure configuration to meet customer use cases and requirements
- Lead data migration strategies and execution from legacy systems
- Create and maintain contract templates, playbooks, and clause libraries
- Advise customer on how to best utilize AI feature to maximize adoption and value of the solution
- Solution and participate in execution of system integrations activities with enterprise platforms (ERP, CRM, etc.)
- Lead business and functional analysis for integrations between Malbek and enterprise applications, including Salesforce (SFDC), Coupa, SAP Ariba, Oracle Fusion, and other ERP/CRM/procurement platforms.
- Define integration requirements, business rules, data mappings, field mappings, transformation logic, and end-to-end data flows.
- Collaborate with customer IT teams, integration architects, developers, and third-party vendors to design and deliver integration solutions.
- Develop and maintain integration specifications, interface documentation, API requirements, mapping documents, and functional/technical specifications.
- Conduct business process analysis and optimization workshops
- Perform QA testing and validation of configured solutions
- Develop integration test scenarios and support system integration testing (SIT), user acceptance testing (UAT), troubleshooting, and production validation.
- Document technical specifications and configuration decisions
- Facilitate product training
- Analyze integration issues, identify root causes, and coordinate resolution across functional, technical, and customer teams.
- Guide customers through best practice recommendations
- Potential to lead as project manager on smaller scale implementations
- Translate complex business and integration requirements into clear, actionable specifications for implementation and development teams.
Preferred Qualifications:
- Bachelor’s degree in Computer Engineering, Information Systems, or a related field
- 5+ years experience implementing or administering contract management systems
- Strong understanding of contract lifecycle management processes and best practices
- Experience with workflow design and business process optimization
- Excellent documentation skills
- Strong analytical and problem-solving abilities
- Effective communication skills with the ability to work with stakeholders at all levels
- 3+ years of experience working with enterprise application integrations, APIs, middleware, or integration platforms.
- Hands-on experience with one or more enterprise platforms such as Salesforce (SFDC), Coupa, SAP Ariba, Oracle Fusion, SAP, or similar ERP/CRM/procurement systems.
- Strong understanding of REST APIs, web services, JSON/XML, authentication concepts, and common enterprise integration patterns.
- Experience with API integrations and data migration a plus
- Experience defining data mapping, transformation, integration workflows, and interface specifications.
- Experience in SaaS implementation for large enterprise clients
- Experience with implementation and strategic consulting on adoption of AI solutions within enterprise software
- Proven experience leveraging AI to gain efficiency and extend technical skills
- Ability to work in fast-paced environment and handle timeline pressures
- Flexibility with working across multiple time zones
Similar Jobs
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Develops advanced SQL and database solutions for clinical data initiatives. Responsibilities include designing views and schemas, validating DDLs, translating business and clinical requirements into technical specifications, building Python automation, supporting data quality and integration, and coordinating Azure cloud data environments with engineering, clinical, and analytics teams.
Top Skills:
AzureOraclePostgresPythonSQLSQL Server
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Lead complex cybersecurity due diligence programs across mergers, acquisitions, and enterprise integration efforts. Coordinate architects, engineers, legal teams, and business leaders; translate technical risks into executive recommendations; develop governance, dashboards, KPIs, and reporting; facilitate risk decisions; and establish repeatable assessment frameworks. The role requires strong program management, cybersecurity knowledge, dependency and risk management, presentation design, and data visualization skills.
Top Skills:
Architecture DiagramsCis ControlsCloud SecurityCloud TechnologiesDashboardsData ProtectionData VisualizationEndpoint SecurityEnterprise It InfrastructureIdentity And Access ManagementIso 27001Network SecurityNist 800-53Nist CsfSecurity OperationsSoc 2Software EngineeringVulnerability Management
Manufacturing
Provides technical support through email, chat, phone, and other channels. Diagnoses software, application, account, and system issues; guides users through solutions; documents cases; escalates complex problems; monitors open requests; and identifies recurring issues. Collaborates with engineering, product, and customer success teams while protecting confidential information and maintaining knowledge of supported products and procedures.
Top Skills:
FreshdeskJira Service ManagementNetworkingOperating SystemsRemote Support ToolsWeb ApplicationsZendesk
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
