The Technical Account Manager drives customer engagement by understanding their goals, troubleshooting issues, and collaborating with internal teams for better solutions.
Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.
Role Overview
As a Technical Account Manager (TAM), you will serve as a strategic advisor and product consultant for Level AI’s enterprise customers. You’ll partner with customer stakeholders to understand their business goals and guide them through the optimal use and configuration of our platform. This role requires a unique blend of technical depth, customer empathy, and business acumen. Your mission is to help customers realize value through proactive planning, solution design, and hands-on support.
Key Responsibilities:
- Act as the primary point of contact for assigned key client accounts, building long-term strategic relationships.
- Support customers during onboarding (managed by Implementation Manager) and lead configuration planning based on their business goals and workflows.
- Serve as a trusted technical advisor, recommending best practices and tailored product solutions to maximize impact and adoption.
- Facilitate strategic planning sessions with clients to align product usage with desired business outcomes.
- Proactively monitor account health, product usage, and customer feedback to identify opportunities for value expansion and risk mitigation.
- Translate customer needs into actionable product plans and coordinate with internal teams (sales, product, engineering, support) to ensure successful delivery.
- Lead product walkthroughs and advise on feature adoption strategies to help customers achieve operational excellence.
- Track key account metrics, such as product engagement and satisfaction, and use insights to drive continuous improvement.
- Identify and support upsell and cross-sell opportunities through solution alignment and demonstrated product value.
Qualifications & Skills
- Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent practical experience.
- 3+ years in a technical role involving customer interaction (e.g., Technical Account Management, Implementation, Solutions Engineering).
- Strong experience supporting SaaS platforms, APIs, and cloud services.
- Demonstrated ability to align technical solutions with customer goals and success metrics.
- Excellent project management skills with the ability to manage multiple customer implementations and engagements simultaneously.
- Strong written and verbal communication skills, with the ability to communicate technical concepts to non-technical audiences.
- Proven ability to lead planning and advisory conversations with customers and internal stakeholders.
- Comfortable working EST business hours.
Optional Requirements :
- Familiarity with CRM platforms such as Salesforce and Zendesk.
- Understanding of contact center technologies (e.g., AWS Connect, Five9, Genesys).
- Knowledge, passion, and usage of AI, GPT, and LLM
- Character traits like drive, humility, curiosity, problem-solving, and emotional intelligence.
- Prior experience in a Customer Success Engineering, Solutions Consulting, or Technical CSM role is a plus.
Top Skills
AI
Nlp
SaaS
Similar Jobs
Information Technology • Productivity • Software • Infrastructure as a Service (IaaS)
Lead and manage the Mid-Market Sales team to develop strategies, hire talent, and drive revenue growth through collaborative selling and pipeline management.
Top Skills:
SalesforceSalesloft
Computer Vision • Healthtech • Information Technology • Logistics • Machine Learning • Software • Manufacturing
Lead the SMB sales organization at Dandy, managing a team of managers and reps, driving sales strategy, and fostering a high-performance culture.
Top Skills:
SFDC
.png)
eCommerce • Fintech • Hardware • Payments • Software • Financial Services
The Business Development Manager will engage ISVs to integrate their applications with Square's APIs, drive partnerships, and contribute to revenue growth.
Top Skills:
APIsFintechPayments
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
