The Technical Account Manager at Total Expert maximizes customer value through strategic guidance, technical enablement, and optimizing platform usage, ensuring successful engagements and delivering data-driven insights.
Total Expert is the purpose-built customer engagement platform trusted by more than 200 financial enterprises. Total Expert unifies data, marketing, sales, and compliance solutions to deliver the perfect customer journey across every financial milestone in any market. Total Expert turns customer insights into actions that increase loyalty and drive growth for modern banks, lenders, and credit unions.
The Technical Account Manager (TAM) at Total Expert is a trusted partner to our financial services customers, helping them maximize the value of the platform through strategic guidance, technical enablement, and ongoing optimization. TAMs serve by combining product expertise with a deep understanding of customer goals, business context, and technology landscape.
This role bridges the gap between strategic vision and practical execution, delivering consistent, high-quality engagements that are grounded in best-practices that will drive adoption, operational efficiency, and measurable outcomes. The ideal candidate brings a proactive, service-minded approach and is energized by the opportunity to help customers make critical financial decisions that shape their lives.
What you’ll be doing:
Feature Adoption & Platform Strategy
· Be the technical expert on customer use cases, configuration and tech stack
· Deliver structured, outcome-focused engagements that drive platform usage and customer value
· Identify and guide expansion and optimization opportunities as customer needs evolve
· Conduct usage reviews and platform audits to maximize ROI/value
· Lead strategic conversations with Customer to align business objectives with platform execution
· Provide actionable recommendations based on data insights, technical design, and industry best practices, taking said action on behalf of the customer, where possible
· Document the project, including requirements, actions, outcomes and ROI-related deliverables
Stakeholder Collaboration & Advocacy
· Partner with CSMs and Customers to build mutually agreed-upon success plans that drive high-value engagements, resulting in retention and growth
· Advocate internally for customer needs and serve as a voice to Product and Engineering teams
· Participate in strategic planning, roadmap discussions, and Executive Business Reviews
· Maintain detailed records of account activity and engagement history in CS tools
Internal Enablement & Continuous Improvement
· Share field insights, scalable solutions, and best practices across the organization
· Contribute to improving delivery playbooks, engagement models, and consulting frameworks
· Help refine internal processes to ensure TAM activities are efficient, impactful, and measurable
· Occasional travel may be required for strategic customer engagements
What we are looking for:
· Ability to operate independently with a proactive, customer-first mindset
· Bias for action and urgency
· Passion for helping organizations adopt technology and achieve measurable success
· Experience working with multi-stakeholder, enterprise accounts in complex industries
· Strong critical thinking and communication skills—capable of translating strategy into action
· Comfortable managing multiple projects and priorities within a dynamic environment
· Excellent organization, time management, and documentation skills
· High proficiency in Microsoft Excel, PowerPoint, and process documentation
Preferred Qualifications:
· 3+ years in a Technical Account Management, Implementation, or Customer Success role
· Experience supporting financial institutions, mortgage lenders, or fintech companies
· Familiarity with Mortgage Tech (LOS, POS, PPE, CRM), APIs, BI tools, and data integration models
· Background in a Saas billable utilization framework, delivering structured customer engagements with measurable outcomes
Compensation/Benefits: The anticipated base salary range for this role is $85,000 - $95,000 annually. Final total compensation offered is dependent upon the selected individual's qualifications and experience. This position is also eligible for an annual discretionary bonus based on company performance and other factors. As an employee of the company, you will be eligible to participate in the Employee Stock Option Plan. Total Expert offers a competitive range of benefits including Medical, Dental, Vision, HSA (Health Savings Account), FSA (Flexible Spending Accounts), company paid Life Insurance, Short-Term Disability, Long-Term Disability, Flexible Time-Off (FTO), Paid Parental Leave, and 401(k) with employer match.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Top Skills
APIs
Bi Tools
Data Integration Models
Excel
Microsoft Powerpoint
Similar Jobs
Cloud • Enterprise Web • Logistics • Software
In this role, you will manage and grow customer relationships, drive adoption of Zenkraft's Salesforce solutions, and act as a trusted advisor to clients, ensuring successful onboarding and value realization.
Top Skills:
ApexConfluenceJIRARest ApisSalesforceSlackSoap ApisSQL
eCommerce • Enterprise Web • Information Technology • Software • Database • Analytics • Business Intelligence
The Technical Account Manager ensures effective coordination between clients and internal teams, drives customer success, and prevents challenges in engagement.
Top Skills:
ConfluenceCSSHTMLJIRASalesforceSlack
Software • Consulting
The Technical Account Manager at Percona will manage customer relationships, coordinate support tickets, ensure technical success, and improve offerings based on feedback.
Top Skills:
MongoDBMySQLNoSQLPostgres
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
