Act as primary technical advisor for enterprise customers: provide advanced support and troubleshooting, drive product adoption, coordinate internal teams, deliver technical reviews and improvement plans, guide best practices for configuration/security/architecture, and advocate customer needs to influence product roadmap.
About the Role
We are looking for a proactive and customer-focused Technical Account Manager (TAM) to join our team. As a TAM, you will act as the main technical advisor for our strategic clients, helping them maximize value from our solutions, ensuring smooth product adoption, and driving ongoing success through expert-level guidance and support.
Key Responsibilities
• Serve as the primary technical point of contact for assigned enterprise customers. Provide technical support and advanced-level troubleshooting.
• Triage complex customer service issues received through various customer service channels
• Maintain high customer satisfaction while managing operational expectations
• Become a product expert and maintain a deep understanding of product functionality
• Coordinate with internal teams (Support, Engineering, Product) to resolve issues.
• Identify trends in support requests to help create long-term solutions
• Build and maintain strong relationships with technical stakeholders.
• Help with onboarding and implementation efforts tailored to customer needs.
• Understand customer objectives and proactively recommend solutions to meet them.
• Check system health and performance to preemptively identify potential issues.
• Provide regular technical reviews, reports, and improvement plans.
• Guide customers on best practices in configuration, security, and architecture.
• Advocate for customer needs within the company to influence the roadmap and product improvements.
Required Qualifications
• 5+ years of experience in a technical account management, solutions engineering, or technical consulting role.
• Ability to navigate comfortably in Linux and Windows shells
• Extensive knowledge of PostgreSQL
• Knowledge of an Intercom or similar ticketing system
• Knowledge of project management tools such as Jira
• Understanding of B2B SaaS products, IT security, and data platforms
• Ability to translate intricate technical details to simple, understandable terms
• Strong interpersonal skills and ability to work with customers & cross-functional teams.
• Solid knowledge in cloud computing platforms, including Microsoft Azure and Amazon Web Services (AWS).
• Proficiency in Linux, macOS, and Windows operating systems, including system configuration, troubleshooting, and security.
• Excellent communication and interpersonal skills, with a strong ability to explain technical concepts to non-technical stakeholders.
• Proven ability to manage multiple customers and priorities simultaneously.
• Strong analytical thinking and problem-solving skills.
About Us
At Teramind, we're pioneering a predictive, AI-driven approach to safeguarding organizations' people, data, and operations. As a global leader in user behavior analytics, insider risk management, and workforce intelligence, we empower businesses to transform data into a strategic asset - delivering clear visibility, control, and proactive protection across digital environments.
We're open to hiring in just about every country in the world! Feel free to apply even if you don't live in the country listed in the job description.
Benefits
This is a remote job. Work from anywhere! We’ve been thriving as a fully-remote team since 2014. To us, remote work means flexibility and having truly diverse, global teams.
Additionally:
• Collaboration with a forward-thinking team where new ideas come to life, experience is valued, and talent is incubated.
• Competitive salary
• High-quality health benefits
• 401(k) with employer match
• Career growth opportunities
• Unlimited paid time off
• Company-issued laptop (choice of Mac or PC)
• Professional development budget
About our recruitment process
We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we want to hear your story. You can expect up to 3 interviews. In some scenarios, we’re able to streamline the process to have minimal rounds. Director-level roles and above should expect a more thorough process, with multiple rounds of interviews.
All roles require reference and background checks
Teramind is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.
Top Skills
Linux,Windows,Macos,Postgresql,Intercom,Jira,Microsoft Azure,Amazon Web Services (Aws)
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