Technical Account Manager

ABOUT US:

Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always-available, and ready to take action. Power better support, sales and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene helped build Angi (Angie’s List, HomeAdvisor and Handy) to over $1.5B in revenue.

Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew and Emergence Capital.

Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!

ABOUT THE ROLE:

The Technical Account Manager (TAM) is a customer-facing technical expert who helps Regal’s customers fully realize the value of our platform. The mission of our TAM team is to ensure that the customer’s business objectives are being fully realized based on the way that the customer is leveraging the platform. Acting as a strategic advisor, they will guide customers through best practices, advanced product capabilities, and technical problem-solving to ensure Regal is deeply integrated into their operations and decision-making processes. This role plays a key role in driving product adoption, reducing technical friction, and ensuring Regal is used to its fullest potential. This role is essential to Regal’s long-term retention strategy and success will be defined by customer enablement, satisfaction, and adoption. The TAM will lead technical conversations independently, while escalating complex issues as needed.

RESPONSIBILITIES:

• Own relationships with a portfolio of customers - primarily focused on those with advanced maturity in the way that they use Regal
• Understand the customer’s business objectives and consistently map those goals to the features, integrations, and other capabilities, proactively flagging gaps and opportunities to improve 
• Act as the go-to technical resource for a portfolio of customers, helping them navigate advanced features, integrations, and data use cases
• Conduct deep-dive sessions on product functionality, data flows, and best practices to drive product adoption and value realization
• Troubleshoot product-related issues in partnership with Support and Engineering, and clearly communicate technical updates to customers
• Translate customer feedback into actionable insights for Product and Engineering teams

ABOUT YOU

• 3–5 years of experience in a customer-facing technical role such as Technical Account Management, Solutions Consulting, or Support Engineering
• Demonstrated ability to explain complex technical concepts to non-technical stakeholders
• Familiarity with APIs, webhooks, and data integration concepts
• Experience supporting SaaS products, preferably in B2C, MarTech, AI, or data-driven platforms
• Comfort working cross-functionally and navigating ambiguity in a fast-paced environment
• You're the ultimate troubleshooter who loves to get to the root of the issue

POSITION LOCATION & OFFICE DETAILS:

This position is only available in New York City (HQ- NoMad). Hybrid roles are required in office T/W/TH and office optional M/F.