Product Ops Manager I (Partnerships)

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As a Product Ops Manager I for Partnerships, you are responsible for driving successful partnerships with our largest partners and ensuring their technical requirements are met to achieve mutual growth. You work daily with partners, engineering teams, product managers, and cross-functional stakeholders to identify gaps, define requirements, and implement solutions that enable partner success. Our partnership team is focused on delivering exceptional experiences that help partners scale their operations while driving strategic growth for Housecall Pro.

The essence of a Product Ops Manager I  at Housecall Pro is someone who is technically curious, customer-obsessed, highly organized, and motivated to solve complex problems for our most strategic partners. We deeply understand our partners' business models, their operational challenges, and their growth objectives. By joining our team, you sign up to become a trusted advisor who bridges the gap between partner needs and product capabilities, ensuring successful long-term partnerships that drive significant business impact.

What you do each day:

Discover - Conduct in-depth discovery sessions with partners to understand their business requirements and technical needs

• Lead partner calls and demos to showcase product capabilities
• Document detailed gap analyses and integration requirements to determine the scope of work
• Create comprehensive requirement documents
• Perform competitive analysis and market research specific to franchise and distributor/supplier models

Collaborate - Partner with cross-functional teams to translate partner needs into actionable product requirements

• Work closely with Engineering teams on API integrations and technical solutions
• Coordinate with Product Management to prioritize partner-specific features
• Partner with Account Management to ensure seamless customer experience
• Collaborate with Legal and Business Development on contract requirements and product exhibits

Implement - Drive successful partner onboarding and pilot implementations

• Coordinate pilot rollouts and track implementation progress
• Troubleshoot technical issues and provide workaround solutions
• Facilitate onboarding sessions and training for partner team

Manage - Maintain ongoing partner relationships and ensure continued success

• Serve as primary technical point of contact for partners
• Handle escalations and complex technical challenges
• Track and communicate feature delivery progress to partners
• Conduct regular check-ins and provide status updates on outstanding requests

Optimize - Continuously improve processes and documentation to scale partnership success

• Create and maintain SOPs, playbooks, and process documentation
  Establish escalation workflows and communication protocols
• Manage product request backlogs and prioritization frameworks
• Identify patterns across partners to drive strategic product decisions

Qualifications:

• 3-5+ years of experience in technical account management, customer success, product management, or product operations
• Bachelor's degree in a related field or equivalent work experience
• Experience working with enterprise software integrations and APIs
• Experience with AI tooling and optimization to drive operational change and efficiency
• Strong understanding of SaaS business models and enterprise operations
• Proven ability to manage complex, multi-stakeholder projects
• Willingness to travel as needed to support partners, typically 15-30% annually with seasonal variation
• Demonstrated use of AI tools to solve problems or improve efficiency
• Familiarity with generative AI platforms (ChatGPT, Claude, Gemini, n8n, Zapier)

What will help you succeed:

• Experience in B2B SaaS or enterprise software environments
• Strong technical aptitude with ability to understand integrations and technical requirements
• Excellent communication skills with ability to present to executive audiences
• Demonstrated project management skills and ability to manage multiple complex partnerships simultaneously
• Customer-first mindset with ability to balance partner advocacy with business priorities
• Experience with product management tools (JPD, Confluence) and project tracking systems
• Analytical mindset with strong problem-solving and organizational skills
• Comfort with ambiguity and proactive learning mindset
• Ability to translate partner challenges into solvable problem statements

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $96,000-$120,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

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