The Technical Accelerator Analyst supports customer engagement, assists in delivering ServiceNow offerings, monitors internal processes, and fosters strong relationships with clients and team members.
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
Be a core part of a new team we are building in Orlando. The role of the Technical Accelerator Analyst is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers' time-to-value.
The Technical Accelerator Analyst supports the functional and technical experts in customer engagements. The role is to assist the team in helping customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased. You will learn ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
The ideal candidate is interested in ServiceNow development and wants to help our client base with their digital transformation capabilities.• Assist in preparing for the delivery of one or more offerings from our portfolio of Impact accelerators to our customers remotely• Assist with the development of new offerings for our Technical Accelerators portfolio• Assist in preparing client-facing and internal deliverables that are technology-related• Assist with the coordination of customer meetings• Monitor internal processes and assist with the identification of process improvement opportunities• Understands business and technical problems addressed by the Impact product (security, upgrades, etc.)• Develop and maintain strong working relationships with Impact staff and TAS members
Qualifications
To be successful in this role you have:• 0 -1 years' experience as part of a professional services organization; or equivalent education/experience.• Preferred education - Bachelor's in Computer Science, STEM related field. AI/ML course work is an additional bonus.• Excellent written, verbal communication, and presentation skills with the ability to clearly articulate solutions to complex technical problems.• Passion and curiosity about technology, and a relentless hunger for learning.• Loves to win as a team and work efficiently in a collaborative environment.• A desire to contribute to our best place to work where everyone can be their best self and feel an amazing sense of belonging.• Strong personal commitment to quality and customer satisfaction.• Have a hungry and humble mindset; and proactively seek help when challenges arise.
*This role is not eligible for employment-based sponsorship
*This role is not eligible for relocation
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
Be a core part of a new team we are building in Orlando. The role of the Technical Accelerator Analyst is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers' time-to-value.
The Technical Accelerator Analyst supports the functional and technical experts in customer engagements. The role is to assist the team in helping customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased. You will learn ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
The ideal candidate is interested in ServiceNow development and wants to help our client base with their digital transformation capabilities.• Assist in preparing for the delivery of one or more offerings from our portfolio of Impact accelerators to our customers remotely• Assist with the development of new offerings for our Technical Accelerators portfolio• Assist in preparing client-facing and internal deliverables that are technology-related• Assist with the coordination of customer meetings• Monitor internal processes and assist with the identification of process improvement opportunities• Understands business and technical problems addressed by the Impact product (security, upgrades, etc.)• Develop and maintain strong working relationships with Impact staff and TAS members
Qualifications
To be successful in this role you have:• 0 -1 years' experience as part of a professional services organization; or equivalent education/experience.• Preferred education - Bachelor's in Computer Science, STEM related field. AI/ML course work is an additional bonus.• Excellent written, verbal communication, and presentation skills with the ability to clearly articulate solutions to complex technical problems.• Passion and curiosity about technology, and a relentless hunger for learning.• Loves to win as a team and work efficiently in a collaborative environment.• A desire to contribute to our best place to work where everyone can be their best self and feel an amazing sense of belonging.• Strong personal commitment to quality and customer satisfaction.• Have a hungry and humble mindset; and proactively seek help when challenges arise.
*This role is not eligible for employment-based sponsorship
*This role is not eligible for relocation
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Top Skills
AI
Ml
Servicenow
ServiceNow Los Angeles, California, USA Office
Los Angeles, CA, United States, 92660
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Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
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- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
