Team Leader - Training

Description and Requirements

Responsible for Planning, Scheduling, Execution and Measuring Process training for MetLife GCC Operations.

Lead, coach & Mentor the process trainers for delivery effectiveness & efficiency.

Ensure CMMI adherence across the processes handled (when applicable for the site).

Quest for Process improvement - Improved Quality, Throughput, Reduced TAT, mapping to Operational requirements.

Training Needs Identification, Analysis and Planning Refresher Training Methodology and Calendar.

Mitigate risk, enhance communication and governance across.

Build backup team/s for business continuity & cost reduction.

Partner with operation teams to address training needs & review for effectiveness through planned review meetings.

Responsible for hiring, certification and productivity of new trainers / subject matter experts.

Ensuring effective Knowledge Transfer during Migrations - Training Material, Training Methodology, Monitoring Progress.

Establishing the Knowledge Management Framework for existing processes.

Plan and execute annual re-certification of Trainers and Associates.

Participate and lead various knowledge management initiatives, as needed.

Skill set

• Self-motivated and disciplined, well organized and flexible with a sense of urgency approach and result orientation
• Team work/ Managing Self / Adaptability
• Ability to handle multiple tasks/projects simultaneously, to prioritize and meet deadlines
• Must be flexible to mirror / overlap US Daytime work hours
• Ability to find creative and innovative solutions to business problems
• Self-initiated and zeal for continuous improvement
• Document creation like SOPs, SIPOCs and Process Maps
• Excellent Ms Suite knowledge and good analytical bend of mind & receptiveness to change ; Knowledge of Power platforms will be an added advantage
• Excellent communication skills, including effective and concise writing and verbal communication skills.
• Excellent presentation, coaching & Feedback skills
• Ability to hold the interest and attention of those seeking training
• Strong interpersonal skills (independence and confidence to present views and perspectives).
• TTT and NLP certification will be preferred

About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
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