Team Lead - Security Operations (Response, Southern Hemisphere)

Our Purpose 

At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.

About the team and role

You will be managing Security Response in the Southern Hemisphere, a key team in Xero's Security Operations function. Security Response is a global function of Security Analysts made up of two teams (Northern and Southern Hemisphere) who are responsible for security monitoring, investigations and incident response. You will support your direct reports in becoming awesome Xeros whilst fostering the growth of a world-class Security Response team. 

You’ll maintain a working environment in which your team can do their best work sustainably. You’ll monitor and look to support the operational health of your people and processes, aiming for resilience and continuous improvement. You will support your team to hone their analyst skills and grow as individuals in order to meet the capabilities required for the team. Your focus will be on driving best-practice Security Operations and ensuring the team makes progress towards their goals.

What you’ll do

• Coach, lead, and develop a team of security analysts to be a high performing, highly collaborative and highly engaged team. 
• Help to build, scale and deliver a 24x7 security operations capability, including taking a global perspective on our issues & challenges, including managing an on-call roster for the team. 
• Ensure that Security Incidents are being lead and managed effectively and efficiently by the team
• Work effectively with your peers in Product and your team, assist in the development of roadmaps and plans which effectively and efficiently deliver business outcomes. 
• Cultivate strong relationships with relevant internal stakeholders in order to improve collaboration with Security
• Collaborate with other leaders in Security to continually improve our ways of working, practices and operating model
• Work with your peers in Product and your team, assist in the development roadmaps and plans which effectively and efficiently deliver business outcomes. 
• Stay up-to-date with relevant and emerging SecOps practices, techniques and frameworks. 
• Work with other Xero teams to troubleshoot and resolve issues impacting the Security Response team
• Coach and enable your team to ensure effective and efficient handling of Security issues, including the investigation of alerts via Xeros SIEM.

What you’ll bring with you

• Strong track record of people management
• Ability to thrive in a fast-paced environment, comfortable with ambiguity and proven ability to lead 
• Strong coaching, and leadership skills
• Excellent written, interpersonal communication and people skills 
• Ability to build effective relationships across all levels of the business
• Ability to cascade business strategy down to your team members
• Understanding of security concepts
• Experience working in a delivery environment working with tools such as Jira
• Experience working with queues/tickets is advantageous

Why Xero? 

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.