Tax Preparer 1

POSITION SUMMARY

The Tax Preparer 1 position for Optima Tax Relief, LLC (“Optima”) is located in either the Santa Ana, California or the Chandler, Arizona office and reports to either the Tax Prep Team Lead or the Tax Prep Manager. Tax Preparers work hard to achieve top-quality tax resolution by getting clients into filing compliance with the IRS through quality tax preparation services. They play a vital role in providing tax compliance and reporting and are primarily responsible for preparing all tax returns for individuals and putting the client in compliance with the IRS and/or Franchise Tax Boards. This role will contact clients to verify information, will review transcripts, and client tax documents. They are relied upon to provide reports in a timely and accurate fashion to sustain the needs of Optima clients. They also work with various teams to deliver key components of Optima’s various services to provide resolution to our clients. This role must also champion Optima’s culture and Core Values and help to deliver the best customer experience.

ESSENTIAL DUTIES & RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Prepare tax returns in high quantity including 1040 individual tax returns, amended returns, and state returns.
• Communicate with clients regularly telephonically or via email to respond to client inquiries and provide case status updates.
• Collect and review client documents and ensure they are properly filed in the client’s case file.
• Collaborate regularly with various Optima teams to deliver key components for Optima’s services, including bringing clients to compliance with past due returns.
• Follow company protocols to ensure the highest level of security to protect the client Personal Identifiable Information (PII).
• Other duties as assigned.

In order to be provided the essential training required to be successful in this role, it is mandatory that you are present for and complete all essential/initial training onsite for up to 5 business days (unless prior management approval is provided). Please note that additional onsite training may be required depending on business need.

EDUCATION AND EXPERIENCE REQUIREMENTS

• 2 years' tax experience with 1040 individual tax returns.
• Experience with Lacerte Tax Preparation Software, a plus.
• Maintain active California Tax Education Council (“CTEC”) by completing required annual continued education and training.
• Maintain an active Preparer Tax Identification Number (PTIN) from the IRS during duration in role.
• Have an active Tax Preparer bond from an insurance/surety agent during duration in role.

KNOWLEDGE, SKILLS,& ABILITIES

• Thorough knowledge of how to prepare 1040 individual tax returns.
• Strong ability to multi-task.
• Excellent organizational, time-management, written, and communication skills.
• Meticulous attention to detail and high sense of accountability.
• Self-starter, industrious, and motivated.
• Proficient and comfortable with office equipment (Computer skills – Microsoft Office, Outlook).
• Meticulous attention to detail and high sense of accountability.
• A positive mindset and "get-it-done" attitude.
• Able to work in a fast-paced, high-energy environment.