Talent Development and Inclusion Partner

Job Description:

Gainsight is not just a software company – we’re the driving force behind the Customer Success movement. Our innovative platform helps businesses keep their customers happy and successful, fueling growth and loyalty. We proudly serve hundreds of companies worldwide and have earned our reputation as “The Customer Success Company.” Our people-first approach has even been recognized on the big stage – we clinched the #1 Best Place to Work on Glassdoor in 2023. Simply put, we believe businesses can win by putting people first, and we prove it every day.
 

Talent Development & Inclusion Partner

We’re looking for a dynamic Talent Development & Inclusion Partner who brings contagious energy, a deep passion for learning, and a commitment to building an inclusive workplace. This role combines facilitation excellence with a strong background in content design and program management—someone who loves public speaking and knows how to create learning experiences that drive engagement, belonging, and behavior change. You’ll shape how teammates grow, lead, and connect across the organization.

• Design & Facilitate Learning Experiences
  Lead highly engaging, inclusive training sessions for employees and managers. You’ll use creative facilitation techniques to drive participation, psychological safety, and practical takeaways.

• Develop Engaging, Inclusive Content
  Create and continuously improve learning materials - slide decks, e-learning, guides, and toolkits, that align with company goals and reflect inclusive design principles.

• Drive Manager Enablement
  Deliver targeted programs that empower people leaders with the skills and mindsets needed to lead high-performing, inclusive teams.

• Lead Key Talent Programs
  Oversee core talent development initiatives including performance reviews, high-potential programs, and inclusive hiring training, ensuring timely execution and cross-functional coordination.

• Embed Inclusion into the Employee Experience
  Partner with People Strategy, Recruiting, and business leaders to integrate inclusive practices into systems like hiring, feedback, development, and recognition.

• Support Culture & Engagement
  Collaborate with TRGs and teammate-led initiatives, offering planning and operational support for cultural observances and moments that foster connection and equity.

• Measure & Iterate
  Gather feedback and analyze impact to evolve programs over time, ensuring continuous improvement and relevance across our global team.
   

• 5+ years of experience in L&D, DEI, Org Development, or HR (within a global org is a plus)

• Proven success designing and facilitating learning sessions that drive engagement and inclusion

• Strong project management skills and ability to manage multiple initiatives with precision

• Excellent communication and storytelling abilities - you're confident in front of any audience

• Deep understanding of inclusive practices and how to bring them to life in talent systems

Why You Belong Here

You belong at Gainsight if you want your work to matter and your workplace to spark joy and growth. Here, you’ll have the freedom to innovate, the support to grow your career, and the chance to make a real impact on thousands of businesses and their customers. We welcome talented people from all backgrounds – whether you build products, close deals, delight clients, or drive strategy, you’ll find an open door and a community that has your back. If you’re ambitious, curious, and ready to bring your whole self to work, come make your mark with us. Let’s build something special together.

At Gainsight, we empower companies to deliver exceptional customer experiences and drive sustainable growth. Our suite of solutions helps businesses connect with their customers at every stage of their journey:

• Customer Success (Gainsight CS) – Tools to help customer success teams drive retention, expand relationships, and turn customers into lifelong advocates.
   

• Relationship Intelligence (Staircase AI, by Gainsight) – Insights that enable teams to proactively strengthen customer relationships and prevent churn.
   

• Product Experience (Gainsight PX) – Solutions that help product teams improve onboarding, drive feature adoption, and create user experiences customers love.
   

• Customer Communities – Dynamic spaces where customers can connect, collaborate, and find the resources they need to succeed.
   

• Customer and Partner Education (Skilljar by Gainsight) – Scalable education platforms that help companies onboard, train, and engage their customers and partners.
   

At every step, we help businesses create deeper connections, deliver more value, and achieve greater growth.

Our culture is what truly sets us apart – we believe you can win in business by being human-first and never saying no to a moment of childlike joy. That means we put people at the heart of everything we do, treating each other with empathy, embracing diversity, and having fun along the way. Five core values guide us: Golden Rule (treat others as you want to be treated), Success for All (win together), Childlike Joy (bring your inner child to work), Shoshin (beginner’s mind, always learning), and Stay Thirsty (keep aiming higher). These values aren’t just posters on a wall – we live them daily, shaping how we build products, support our customers, and celebrate our wins. At Gainsight, we work hard, laugh a lot, and lift each other up every step of the way.

Job Description Summary