Systems Engineer, macOS

The Systems Engineer, macOS in the ETS EUS Global Endpoint Engineering group is an active participant and a core member of a team accountable for the management of the global SPE endpoint infrastructure.

The Systems Engineer, macOS is an important contributor to the current architecture, planning, and strategy of the global SPE endpoint environment in relation to new technology implementations, core software standards, security-hardened OS build, automated device enrollment, endpoint management, automated software distributions, packaging, scripting and development. 

The position requires an emphasis on macOS management, complex policy creation, and OS migration lifecycle.  Identify and resolve technical issues, plan and develop sound business objectives.  Create and enhance business relationships with Sony global IT organizations, clients, business partners and vendors.  All job responsibilities must be successfully completed with a minimal amount supervision.

In general, responsibilities will include the management of the global endpoint infrastructure, managing issues, and the planning and management of enterprise-wide endpoint initiatives.  Provide consultation or SME (expert) advice to IT management.  Travel and communication with global and regional IT offices is expected on a regular basis.

Responsibilities:

Endpoint Infrastructure Management

• Identify and evaluate OS and application updates to existing technology in accordance with business standards and Corporate global security standards.
• Manage global endpoint infrastructure; develop, plan, document, test, train, and implement systems related to macOS software and hardware.
• Develop procedures for measuring performance of the existing technology and provide metrics using SPE standard reporting toolsets. 

• Participate as an Endpoint Engineer SME in the Change Review Council, Change Advisory Board, and Project Management Office.  Evaluate Change and Project requests for impact to endpoint environment.
• Identify, resolve and escalate to IT Senior Leadership various business issues as appropriate.

Endpoint Engineering Design, Analysis and Project Implementation

• Design and implement global standards for endpoint hardware and operating systems.
• Evaluate, plan, create and implement changes to global standards regarding core global toolset, hardware, and OS.  Create support documentation and training materials where appropriate.
• Identify new technology and evaluate value to organization by the application of systems analysis techniques and procedures, including user consultation to determine system functional specifications to best meet business needs.
• Implement & administer global endpoint management toolsets and policy enforcement based on company established practices; document non-compliance and create plans to remediate non-compliant systems.

3rd Level Support

• Manage outages, identify root cause, and resolve 3rd level endpoint issues within established service levels.  Report status and remediation techniques to Sony global IT organizations, clients, business partners and vendors.
• Partner with application specific support (including vendors) to perform root cause analysis on OS and security hardening issues.
• Identify, resolve and escalate to IT Senior Leadership various business issues as appropriate.

LOB Project Requests

• Partner with the business to manage automated OS upgrades.  Includes design, build, test, pilot, and distribute to the endpoints.
• Design seamless and undetected automated installations to minimize customer workflow interruption and decrease physical interaction with IT (i.e. calls to GSD and requests for Field Support).

• Represent the core team in meetings regarding future technologies and go-forward initiatives that affect endpoint technology.

Reporting

• Provide reports to management regarding technical challenges found within the environment and submit recommendations on possible solutions.

Requirements:

• 5+ years of experience in an IT infrastructure operational role such as help desk, field support, and 3rd level technical support and/or customer service lead responsibilities.
• 3+ years of expert experience supporting Apple products with a primary focus on the macOS operating system, patch & upgrade management and automated device enrollment; including:
  • Jamf Pro
  • Apple DEP/ADE
  • SSO such Platform SSO, Kerberos SSO Extension or Jamf Connect
  • FileVault
• 2+ years of experience in the development and distribution of automated software deployments; the various tools used for application package creation and the delivery approaches for the macOS environment
• 2+ years of experience administering endpoint management toolsets within a large enterprise.
  • Create/Modify/Maintain/Delete Policies
  • Generate reports from the management consoles
  • Create/Delete User and Computer groups for application deployments
• 2+ years of experience as major contributor on mid-size to enterprise-wide projects
• Experience with JAMF command line and self-service management
• Experience and knowledge with endpoint security including Firewalls, Application Control, Host Intrusion Prevention and CIS Level 1 controls
• Experience scoping and building MDM configuration profiles
• Knowledge of Bash Scripting
• Knowledge of VPN solutions
• Knowledge of Jamf Pro API
• Bachelor’s degree preferred
• ITIL Foundations certification preferred

Knowledge of:

• Endpoint management procedures including OS hardening guidelines, build processes, user experience improvements, application auditing and license metering
• Industry best practices and standards for securing and managing endpoints
• ITIL and Change Control processes
• Familiarity of standards and trends relative to the endpoint user experience

Skill In:  

• Conduct research into emerging technologies and trends, standards, and products to make business case recommendations

• Excellent communication skills – verbal, written, and presentation. Ability to understand and explain endpoint engineering strategies and effectively correlate steps and processes to achieve expected results
• Critical thinking and analytical problem-solving skills – able to resolve problems, examine opportunities for process improvements and formulate an implementation approach.  Solid understanding of the capabilities and limitations of technology, especially in their usage for supporting business processes

Ability To:

• Communicate effectively with superiors, peers and subordinates and keep them informed of developments affecting their functions
• Solve problems quickly and automate processes
• Produce a quality of work that is consistently high
• Schedule priorities to meet deadlines
• Write reports that contain solid findings and recommendations

Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or other protected characteristics.

SPE will consider qualified applicants with arrest or conviction records in accordance with applicable law.

To request an accommodation for purposes of participating in the hiring process, you may contact us at [email protected].