Systems Engineer II

We’re looking for a Systems Engineer II who’s passionate about modern IT systems, automation, and secure access management. In this role, you’ll lead complex IT projects, build resilient systems, and help scale our SaaS ecosystem with a focus on automation, observability, and cross-functional impact. You’ll own projects from idea to delivery, bring automation wherever possible, and work across departments to make sure our systems are secure, efficient, and user-friendly.

You’ll be part of a team that values reliability, resiliency, scalability, and extensibility in everything we build. We operate with a shared sense of ownership and purpose, supporting one another’s growth, holding a high bar for quality, and working together to deliver impactful solutions for our users and the business. Collaboration, curiosity, and a commitment to excellence define how we show up for each other and for the company.

If you thrive on solving infrastructure challenges, simplifying complexity, and enabling the business through technology, we’d love to meet you.

What you’ll work on

You’ll own and drive projects that define the next generation of IT at Braze, including:

• Identity & Access Lifecycle Automation:
• Build and enhance automated provisioning and deprovisioning flows using Okta, SCIM, APIs, and Terraform. Reduce manual toil and improve auditability.
• Zero-Trust & Device Trust Enablement:
• Integrate identity, device posture, and network security across tools like modernization of endpoint management and secure access platforms. Help enforce policies that ensure only trusted devices and identities can access corporate resources.
• Endpoint & Device Trust Automation:
• Integrate Kandji and Zscaler to validate device posture, enforce secure access policies, and build end-to-end automation that aligns identity, device, and compliance.
• Automation & Self-Service IT:
• Design workflows that remove manual tickets and empower teams with self-service capabilities (access requests, app provisioning, device configuration, etc.).
• Observability & Self-Healing Systems:
• Implement proactive alerting, dashboards, and self-remediation logic to increase uptime, reduce noise, and keep systems reliable at scale.
• Audit Readiness & Evidence Automation:
• Partner with Security and Compliance to automate audit evidence collection across systems like Okta, Jira, and GitHub, transforming how IT demonstrates control and accountability.
• Innovation & New Technology Pilots:
• Evaluate new SaaS tools, pilot emerging technologies (e.g., new MDM features, Okta capabilities, AI-enabled automation), and bring recommendations back to the team. You’ll have freedom to propose and own new automation projects that make IT better.

What you’ll do

• Lead the design, automation, and lifecycle management of core IT systems with a focus on scale, reliability, and security.
• Architect automation pipelines using tools like Okta Workflows, Terraform, and APIs to connect identity, device, and SaaS platforms.
• Partner with stakeholders to enforce zero trust and automate device posture and access control validation.
• Implement observability for SaaS infrastructure to proactively detect issues and drive continuous improvement.
• Contribute to the IT Systems roadmap, identifying new opportunities for automation, integration, and self-service.
• Document, communicate, and deliver changes following structured change control and compliance best practices.

Who you are:

• Experienced in designing and managing SaaS-heavy IT ecosystems in cloud-native environments.
• Fluent in identity and access management, especially Okta (SSO, MFA, SCIM, Workflows).
• Proficient with automation and scripting (Python, Bash, PowerShell) and comfortable working with APIs, Terraform, or infrastructure-as-code.
• Familiar with endpoint management (Kandji, Jamf, Intune) and Zero Trust frameworks (Zscaler).
• Knowledgeable in SOX or ISO 27001 controls with a disciplined approach to documentation and change management.
• Collaborative, curious, and excited to build scalable systems that make life easier for others.

Bonus:

• Certifications in Okta, Atlassian, Google Workspace, Jamf, Zscaler, or related platforms.
• Experience with configuration management and infrastructure-as-code tools (e.g., Terraform, Ansible).
• Hands-on experience with Atlassian Cloud (Jira, JSM, Confluence) administration and automation.
• Jira/Confluence experience for task tracking, documentation, and service delivery.
• Familiarity with cloud platforms like AWS, GCP, or Azure.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $120,000 and $133,000/year with an expected On Target Earnings (OTE) between $133,000 and $146,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

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