SOP/Technical Training Specialist

Tricon Residential is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life’s potential.

We strive to be North America’s premier rental housing company. Our business philosophy involves taking care of our team first – empowering them to provide our residents with exceptional service and to positively impact the local communities where we operate. By providing an enhanced living experience, our residents rent for longer periods of time, treat our properties like their own, and share their experience with friends and family. This is how we continue to grow, and it is an approach that has proven to generate positive returns for our stakeholders.

For more information, visit Tricon Residential. 

Job Description

Essential Duties and Responsibilities include the following but are not limited to the job specifications contained herein.  Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

• Deliver Training: Facilitate in-person and virtual training sessions on SOPs and Operations applications for new hires and existing staff.

• Master SOPs & Tools: Gain expert-level understanding of SOPs and related applications to provide effective, practical instruction.

• Improve Materials: Identify and resolve gaps in SOPs and training materials in collaboration with stakeholders and talent development.

• Update Documentation: Regularly revise SOPs and materials based on user and manager feedback to ensure accuracy and relevance.

• Evaluate Trainees: Monitor and assess end-user training progress, providing feedback to support their development.

• Cross-Functional Liaison: Act as a bridge between business functions to capture and implement SOP changes efficiently

• Impact Analysis: Perform analysis to measure training effectiveness and the operational impact of SOPs and tools.

• Technical Expertise: Possess deep functional knowledge of operations applications and the ability to clearly explain complex topics.

• Effective Trainer Traits: Demonstrate emotional intelligence, critical thinking, adaptability, and a genuine investment in trainee success.

• Lead & Empower: Model continuous learning, use modern tech tools effectively, and foster a growth mindset in all training efforts.

Qualifications:

• Desire to work in a fast-paced, dynamic, high-tech environment.

• Ability to periodically work flexible hours when required.

• Familiarity with objective-based training theory and functional assessment settings preferred.

• Strong proficiency with SOPs and related systems and platforms.

• Ability to troubleshoot technical issues and assist employees with system use.

• Strong understanding of various system applications, software tools, and technologies.

• Excellent communication and presentation skills.

• Ability to simplify complex technical concepts for non-technical users.

• Proficient in creating SOPs and related training materials and operations applications.

• Strong problem-solving skills and the ability to troubleshoot software issues.

• Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.

• Strong interpersonal skills with the ability to work with employees at all levels of the organization.

• Ability to work in a fast-paced, dynamic environment and adapt to changing training needs.

• Ability to create engaging and effective training materials.

• Ability to work with users at different skill levels and adapt training methods accordingly.

• Customer Service Orientation with the commitment to helping users improve their skills and resolve issues.

Minimum Requirements:

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:

• Frequently required to sit, talk, and hear.

• Frequently required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; occasionally required to twist; reach overhead; stoop, kneel, squat, bend, and crouch.

• Occasionally lift, carry, and move up to 10 pounds.

• Vision abilities required by this job include close vision, distance vision, and depth perception.

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.

Salary Range

Placement within this compensation range will be determined by the candidate's knowledge, experience and skills.