Systems Analyst

Job Summary

The System Analyst provides analysis and expertise on various tools and systems used in UFCU to include tool administration custom and/or third party applications, services and related infrastructure components. This role will require demonstrated experience in troubleshooting problems, product improvement, and effective communication with both IT and business partners.

Under minimal supervision, this role maintains, monitors, and manages software application systems, services, and related information technology components. This position must support secure applications based upon requirements and be proactive in delivering successful solutions, including helping define requirements, application deployment, implementing best practices, supporting testing efforts, and providing documentation while working with business partners.

The Systems Analyst is an exempt position and reports to Manager Product Engineering.

About UFCU

Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures.

In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values:

Purposefully Member-Obsessed

We are driven by a profound sense of empathy to deeply understand our Members’ needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members’ best interests, forever seeking to empower their financial success.

Possibilities Reimagined

We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.

Performance Excellence Rooted in Unwavering Integrity

We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

Essential Functions

• Serve as the point of contact for escalated questions and issue resolution of designated software applications
• Serve as the subject matter expert for applications used by UFCU staff and members.
• Partner with business units to gather and analyze requirements, translating them into effective application solutions that align with organizational goals.
• Install, configure, maintain and enhance SaaS and On-Premises application configurations to adapt to changing business processes and technology landscapes.
• Drive innovation by designing and implementing new features and enhancements that improve application functionality and user experience.
• Develop, optimize, and monitor automated workflows and batch processes to ensure consistent and error-free execution.
• Collaborate with third-party vendors to resolve issues, manage upgrades, and apply security patches in a timely and efficient manner.
•  Collaborate with project managers, management, other business partners, and subject matter experts to address and map out enhancement requests. 
• Develop guidelines to ensure consistent processes for building custom fields, documents, and data entry forms .
• Work collaboratively with management teams (Focus on Lending and Collections) to implement solutions that support process or procedure improvements that could help streamline or automate processes.
• Researches and recommends system configurations to optimize UFCU member and employee.  
• Stay current with emerging technologies and industry trends to inform strategic decisions and technical improvements.
• Pursuing continuous professional development and actively seeking opportunities for learning and skill enhancement.
• Proactively contributes to IT team objectives by identifying improvement opportunities and recommending innovative solutions.
• Effectively manage time and resources, including cross-functional coordination and allocation of team efforts for testing and implementation.
• Mentor and support the growth of others, fostering a culture of knowledge sharing.

Other:

• Perform other duties as assigned.
• Adhere to all company policies, procedures, and business ethics codes.
• Completes required regulatory training as assigned.
• Maintains strict adherence to and compliance with all laws, rules, regulations, and internal controls specific to the role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.

Knowledge/Skills/Abilities

Knowledge

• Strong understanding of enterprise IT environments,
• Strong verbal and written communication skills.  
• Superior customer service skills are essential.  
• Ability to consistently and effectively make evaluative judgments. 

Skills

• Strong analytical and diagnostic skills for resolving application issues.
• Organizational, process management, and time management skills, with the ability to proactively and consistently meet deadlines with minimal supervision.
• Strong written, verbal, interpersonal, collaborative, and active listening communication skills.

Abilities

• Ability to interpret logs and system metrics to identify root causes.
• Ability to analyze system requirements and translate them into technical solutions.
• Ability in solving problems and researching issues with minimal supervision.
• Ability to engage effectively with both technical teams and business stakeholders.
• Proven ability to foster collaboration, motivate cross-functional teams, and drive collective success.
• Ability to effectively communicate with both IT and business partners.
• Ability to work collaboratively with others and inspire teams.
• Ability to work in a fast-paced environment.

Competencies

• Demonstrating Member Obsession
• Puts themselves in the Member’s shoes
• Looks for friction points
• Makes it personalized and easy
• Demonstrating Performance Excellence
• Sets standards for elevating excellence
• Ensures elevated quality
• Takes responsibility
• Conducts continuous improvement
• Demonstrating Innovation
• Challenges current thinking
• Approaches change with a positive mindset

Experience

Minimum Qualifications

• Bachelor’s degree in Computer Science, or a related field (or equivalent combination of education and experience).
• 3+ years of experience providing application or systems support in an enterprise environment.
• 2+ years of experience working in mortgage industry with APIs and integrations.
• 1+ year of experience supporting cloud-based solutions.
• Must be bondable.

Preferred Qualifications

• Experience supporting applications in a regulated environment (e.g., financial services), with familiarity around audits, controls, and data protection expectations.
• Familiarity with SCRUM and Agile methodologies. 
• Familiarity with credit union philosophies and practices.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
• The employee is frequently required to stand and walk.
• Employee will make extensive use of the telephone requiring the ability to effectively and accurately explain complex information.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position is available to work from home for 50% of the time. This schedule may change at UFCU’s discretion and as safety needs dictate.
• This position may involve periodic stressful conditions.
• May occasionally require an adjusted work schedule, overtime, and evening/weekend hours.
• Frequent computer use at a workstation up to two hours at a time.
• The noise level in the work environment is usually moderate.