Business Systems Administrator

Turf Masters Brands is looking for a Business Systems Administrator who will be responsible for coordinating the implementation, maintenance, and improvement of Turf Masters Brands information systems. This includes tasks such as analyzing system needs, troubleshooting issues, running daily processes, and executing tasks to facilitate automated system improvements. All activities and responsibilities require focus on data integrity, security, and compliance with relevant regulations. Although this postion is remote, candidates must reside in the eastern or central time zone. 

Education:

Bachelor’s degree in Information Systems, Computer Science, Data Management, or a related field (preferred).
Associate’s degree with relevant experience will be considered.
Certifications in database administration, CRM administration, or system administration are a plus.

Experience:
3 years of experience in field service and specific Workwave products strongly preferred
3 years of experience in employee or software customer support and management strongly preferred

Skills:  
*Strong understanding of RealGreen software, it’s associated modules, and automation strongly preferred.
*Ability to analyze complex issues, identify root causes, and develop solutions.
*Excellent written and verbal communication skills to effectively interact with users and functional department teams.
*Ability to plan, organize, and manage projects effectively.
*Ability to manage multiple tasks, prioritize work, and meet deadlines.
*Knowledge of relevant business requirements and objectives:
*Familiarity with operations standards and regulations related to information management.
 
General Responsibilities:
*Evaluating user needs, designing system improvements, and ensuring systems meet organizational requirements.
*Handling routine maintenance, resolving user issues, and ensuring systems operate efficiently.
*Implementing procedures to maintain data integrity, security, and compliance.
*Coordinating the implementation of new systems, upgrades, and changes.
*Providing training and support to users on how to effectively use the systems.
*Track and escalate tickets and keep track of issues resolved by Real Green
*Creating Reports, maintaining documentation, and communicating system status.

We are committed to diversity, equity, and inclusion in the workplace and provide consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state, or local law.

Salary Range: $65K - $85K