Systems Administrator

What does this team do?

The Systems Administration team, within IT, manages the diverse systems that empower our employees to perform at their best. This includes managing Windows, Mac, virtual workstations, Active Directory, Office 365, Google services, and Saas data flows. The team ensures efficient account setup, permission management, and software configurations. By optimizing tools and systems for security, efficiency, and reliability, the team supports a productive work environment.

What would you do in this role?
You’ll work closely with the IT Support (FIX), Security, and Cloud Operations teams to provide internal tech solutions. We’re looking for a Systems Administrator with experience in Windows and Mac administration (via Intune, Kandji), Microsoft/Azure management, VM management, Email security, Identity Access Management and Privileged Access Management, and SaaS tool administration (e.g Atlassian). workflow and automation building, and administration in various SaaS tools (ie, Atlassian). You will streamline onboarding/offboarding workflows and take a hands-on approach to managing SaaS systems (Okta, AD) and automation tools. You'll also prioritize projects and act as a technical escalation point.

But what does this role actually do?

• Work closely with fellow SysAdmins, and other teams such as Fool IT Experience and Security to optimize  processes and tech management.
• Empower, enable and equip your SysAdmin colleagues to perform their roles well - their success is your success.
• Manage our company’s SaaS applications, handling access management and user flow (Okta, SailPoint Identity Now, Microsoft O365, Google, Zoom, Slack, UKG to name a few).
• Troubleshoot and resolve issues in a timely manner and follow through with Fools to make sure they have what they need to be successful.
• Regularly evaluate and improve our IT workflows so as to reduce our FIX team’s workload, ticket volume and escalations.
• Ensure our FIX team is set up for success by proactively sharing knowledge or new processes with them before they are put in front of our customers.
• Be well-versed in Fool and non-Fool technologies and always look to improve your skill set, staying up-to-date with industry best practices. Innovation and initiative is key.
• Ensure the team can meet deadlines and deliver on SLA’s for any requests or projects through regular meetings and planning sessions
• Brainstorm, plan, test, verify and document projects in weekly agile sprints - live and breathe in Trello/Kanban environments - the more details and cards, the better!
• Deliver regular reports regarding project statuses and upcoming improvements to inform IT teams and celebrate your team's accomplishments.

What do you need to apply?

• Top-notch customer-facing attitude, able to support and work with cross-functional stakeholders, not afraid to speak up in a group, or present to a crowd.
• Proven ability to collaborate with cross-functional teams and stakeholders, demonstrated through successful implementation of at least two significant system integration projects.
• Good project planning and goal tracking chops. You’re able to juggle planned work and ad-hoc support requests, pivoting on a dime, to help the team succeed in executing both.
• Strong critical thinking skills. You have a knack for spotting patterns and stopping fires before they happen. Always one step ahead!
• Ability to find and build solutions regardless of prior experience with system and tech - get creative, be innovative, challenge yourself.
• Be a team player who proactively shares - we’re all about teaching each other pro-tips.
• Demonstrable experience working with Microsoft Endpoint Management.
• Thorough experience in Microsoft Suite - Exchange management, O365 management, Azure tools, Intune (syncing, group management, user management, runbooks, powershell commands).
• Well versed with Mac device management - bonus points for experience with Kandji.
• Experience in administering email platforms and familiarity with administering email security, email protocols and monitoring threats - preferably through O365/Exchange.
• Experience in administering O365 and Google Workspace.
• Working knowledge of automation; workflows, APIs, etc.
• Demonstrable coding and scripting language experience, preferably in Powershell and Python and with hands on experience with GitHub and Terraform.
• Familiarity with AWS - EC2, S3, or other AWS capabilities in the context of SysAdmin operations 
• Well versed in the fundamentals of networking and data transport.
• Experience in Identity and Access Management.
• Insatiable appetite for learning and development. You want to be well-versed in new applications, systems, and investing, and a desire to teach others to boot.

It’s even better if you have...

• Minimum 3 years solid SysAdmin experience with proficiency in areas of work listed above.
• Solid experience managing enterprise level IT systems and SaaS products, including AD & Okta.
• AWS General Cloud Practitioner cert and any other AWS certifications.
• Demonstrable knowledge of implementing and effectively developing SysAdmin support best practices, including strong knowledge of security, storage, data protection, and disaster recovery protocols.

Please note, no sponsorship is available for this position. You must reside in, or be willing to relocate to, one of these states for employment: California, Colorado, Connecticut, Florida, Louisiana, Maryland, Massachusetts, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington DC, and Wisconsin.

Below you’ll see a few of our perks, but check out our Careers Site for the complete list: 

• Flexible, remote work environment (*see our open states above)
• No “vacation policy” (not to be confused with a “No vacation” policy)
• Generous fully-paid parental leave
• $1,000 annually to invest in stocks of your choice
• Super low premiums for medical, dental, and vision coverage
• Comprehensive compensation package, including company equity