Systems Administrator (HubSpot)

Company Overview:

AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.

Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We’re laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.

We’ve started by reimagining the enterprise customer experience with a support use case. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.

We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.

Team:

Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.

Position Overview:

We are seeking an experienced HubSpot System Administrator with 7-10 years of expertise in managing and optimizing HubSpot and the broader Revenue Operations (RevOps) tech stack. This role is ideal for someone who thinks of the RevOps tech stack as a product—owning, building, and managing it against a strategic roadmap.

As the primary HubSpot owner, you will focus on Service Hub adoption, complex workflow automation, integrating billing and CS platforms, and advanced reporting to drive efficiency across Sales, Marketing, Customer Success, and Finance. Your work will ensure that our systems scale with business needs, enhance automation, and provide reliable data for decision-making.

What You’ll Do:

• HubSpot System Administration & Optimization
• Serve as the primary HubSpot administrator, ensuring system stability, security, and best practices.
• Own HubSpot Marketing Hub, Sales HubService Hub, driving adoption and optimizing processes for the Customer Success team.
• Design, build, and refine complex workflows and automation across Sales, Marketing, and CS.
• Maintain data integrity and governance, ensuring HubSpot remains a trusted source of truth.
• Continuously evaluate and improve HubSpot usability, processes, and integrations.

• RevOps Tech Stack Integration & Management
• Manage the RevOps tech stack like a product, developing and executing against a roadmap.
• Lead integration projects, including HubSpot connections to billing systems, CS platforms and other tools.
• Troubleshoot and resolve integration and data flow issues across platforms.
• Collaborate with IT and engineering teams to implement custom API integrations when needed.
• Advanced Reporting & Analytics
• Develop detailed, custom HubSpot reports and dashboards to track revenue performance.
• Support executive reporting needs, ensuring real-time, data-driven decision-making.
• Create and maintain attribution models, funnel analytics, and customer journey tracking.
• Process Automation & Scalability
• Design and implement scalable, automated workflows to improve sales and customer success operations.
• Optimize lead routing, lifecycle tracking, and customer handoffs across teams.
• Automate manual, time-consuming processes while ensuring system flexibility for future needs.
• Strategic Planning & Cross-Functional Collaboration
• Own and execute the HubSpot strategy and roadmap, ensuring alignment with business goals.
• Partner with Sales, Marketing, CS, Finance, and IT teams to optimize HubSpot’s impact. Engage and partner with ICs across Sales, Marketing, CS s to optimize HubSpot’s impact. 
• Act as an internal consultant, providing recommendations to improve processes and system efficiency.
• Stay current on HubSpot’s latest features and best practices, advocating for strategic upgrades.

Who You Are:

• Experience & Technical Expertise

• 7+ years of hands-on experience in HubSpot administration, RevOps, or CRM system management.
• Deep expertise in HubSpot Service Hub, Sales Hub, and Marketing Hub.
• Proven ability to integrate HubSpot with billing and CS platforms.
• Strong knowledge of complex workflow automation, data modeling, and system architecture.
• Advanced HubSpot reporting and analytics skills.
• Strategic & Cross-Functional Leadership
• Experience owning a RevOps tech stack roadmap and executing against business objectives.
• Ability to collaborate cross-functionally with Sales, Marketing, CS, and IT teams.
• Strong problem-solving skills, able to troubleshoot system issues and improve processes.
• Experience working in high-growth SaaS or technology companies is a plus.
• Bonus Skills
• Familiarity with RevOps methodologies and best practices.
• Experience with APIs, custom integrations, and SQL/Python is a plus.
• Knowledge of various Revops/GTM applications and other revenue systems.

What We Offer:

• High Impact in cutting-edge field: Be at the vanguard of AI innovation.
• Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes.
• Inclusive Culture: A diverse and welcoming work environment where everyone’s voice is heard.

What unites us is our Values and the passion we share to live by them:

• Do right for our customers
• We are data-driven
• Be entrepreneurial
• Strive to be better, together

MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.

Join us in changing the face of enterprise customer support.