System Support Engineer

The new position will be responsible for design, deploying, and maintaining standardized endpoint platforms that support Torrance‑based operations while aligning to global IT standards.  The role combines hands‑on operational support with engineering‑minded execution, including standardization, automation, documentation, and platform improvement. The individual is expected to resolve complex issues independently, contribute to endpoint architecture decisions, and partner closely with Infrastructure, Identity, Security, and Service Desk teams.

Candidate is responsible for the following:

• Support, deploy, and manage MacOS, Windows 10/11 endpoints using Microsoft Intune and Autopilot.
  
• Administer device enrollment, provisioning, and lifecycle management (new builds, refreshes, decommissions)
  
• Engineer, deploy, and maintain standardized enterprise endpoint platforms supporting Windows, macOS, and mobile devices across global locations.
  
• Discover and analyze regional and global business requirements and translate them into scalable client technology solutions using standard IT tools and processes.
  
• Provide Level 2/3 engineering support for deployed endpoint environments, acting as an escalation point for complex client technology issues.
  
• Engineer and execute major endpoint migrations and modernization initiatives, ensuring minimal business disruption and consistent user experience.
  
• Implement and support global endpoint management standards, including operating system deployment, configuration profiles, patching strategies, and device lifecycle controls.
  
• Maintain detailed and accurate technical documentation, standards, and operational procedures for client technology platforms.
  
• Collaborate with Global IT Client Service, Infrastructure, Network, Security, and Identity teams to ensure integrated and reliable endpoint services.
  
• Provide regular updates to regional business and IT stakeholders on client technology initiatives, changes, and infrastructure roadmaps.
  

Core responsibilities include:

• Own the engineering, device baseline design, and operational integrity of global endpoint platforms.
  
• Execute and support enterprise endpoint management capabilities, OS deployment with autopilot / zero-touch provisioning, application management, patching, and secure device configuration.
  
• Act as a technical escalation authority for endpoint‑related incidents and problems.
  
• Drive standardization, automation, and continuous improvement of client technology services.
  
• Ensure endpoint services align with enterprise security, compliance, and governance standards.
  

REQUIRED KNOWLEDGE AND SKILLS:

• 2+ years of strong knowledge of Windows 10/11 enterprise environments and modern endpoint architecture.
  
• 2+ years of hands‑on experience with endpoint management platforms such as Microsoft Intune, Entra ID, and Endpoint Manager.
  
• 2+ years of solid understanding of endpoint security concepts, including disk encryption, device compliance, and privileged access controls.
  
• Strong experiences in Azure AD (Microsoft Entra ID), Intune, Autopilot
  
• Preferred Industry Certifications - MCSA, MCSE, MCP, ITIL, CompTIA, Dell, etc.
  
• Bachelor’s degree in IT computer science, or similar related IT industry experience.
  
• Strong documentation, communication, and stakeholder engagement skills.
  
• Excellent organizational and troubleshooting skills