Silk, is looking for an experienced Level 2 System Reliability Engineer to help us scale a rapidly growing business. At Silk, we are rewriting the rules of the cloud, together. Our product is unique and so is our culture. Every employee has a voice, is passionate about technology, and plays a role in our success. As a team, we are fun-loving disruptors. Creativity, collaboration, and camaraderie empower us. We’re Silk, and what we’re doing here is capitalizing on the opportunity. Come build with us.
About the Role
As a Level 2 System Reliability Engineer, you will be a member of a talented team that solves interesting and challenging technical issues for our customers. You will work directly with customers and internally with other engineers to debug, troubleshoot, and help resolve customer issues effectively and professionally.
You will also work with colleagues in our Customer Success, Cloud Infrastructure, and Development Engineering teams to implement and influence new offerings using Silk solutions and other supporting technologies. You will identify and drive product and customer experience improvements by providing insights in a well-articulated, data-driven manner that identifies the product/service challenges of our customers.
Qualifications
- Strong team building skills working with an inclusive, global team is paramount.
- Excellent customer service skills and a customer-focused attitude.
- Strong problem-solving skills: troubleshooting, problem analysis, and resolution determination while using good judgment/decision-making abilities.
- Self-motivation and an ability to use initiative
- Strong written and verbal communication skills (spoken and written English is mandatory, but additional languages are a plus)
- Effective learning skills and the willingness to learn new things and adapt quickly.
- Strong multi-tasking skills
- Excellent organizational skills and attention to detail
- A genuine passion for technology and desire and aptitude to increase the technical skill level required
- Cultural sensitivity
Technical Skills
Required Technical Skills:
- Knowledge of Linux operating systems
Recommended Technical Skills:
- Knowledge of LAN/WAN networking.
- Knowledge of MS Windows Server operating system
- Knowledge of Cloud Infrastructure
- Knowledge of enterprise storage fundamentals
Experience
- One year or more of experience working in a “customer-facing” role; technical support roles are preferred.
- Experience working in an on-site office atmosphere is preferred
Silk recognizes that talent and potential come in all forms and that years of experience does not guarantee on-the-job success or leadership potential. Our hiring process involves recognizing a person’s achievements, skills & knowledge, and passion; not just check-marks next to a job description. If you have an interest in any of our roles, please do not hesitate to apply - we would be happy to speak with you.
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