Restaurant365
Helping restaurants thrive!
Remote

System Administrator

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Employer Provided Salary: 80,000-100,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!


This position is primarily responsible for designing, organizing, modifying, and supporting Restaurant365’s computer systems and networks, as well as researching and implementing current and cutting-edge technical products and solutions.

How you'll add value:

  • Install, configure, monitor, maintain, and troubleshoot issues with conference room A/V equipment and/or office equipment such as printers, digital signage, and A/V equipment.
  • Provide technical guidance and support to IT Specialists.
  • Troubleshoot escalated technical issues to resolution, documenting occurrences, and resolutions.
  • Continually improve infrastructure through optimization of existing systems, services, and technologies and through research and implementation of new and emerging technologies.
  • Ensure efficient and secure system operations, including identity protection through conditional access polices and other Microsoft Identity services.
  • Ensure security of company data; both internally and cloud hosted.
  • Recommend, schedule, and perform hardware, software, and network improvements, upgrades, configuration changes, etc.
  • Collaborate with Facilities and Office Management to ensure proper IT infrastructure is in place for expansions, moves, and changes.
  • Create, maintain, and update technical documentation, physical and logical network diagrams, policies, procedures, user guides, etc.
  • Support off-site events with a/v setup, tech support, and logistics.
  • Other duties as assigned.
  • This job has no supervisory responsibilities.

What you'll need to be successful in this role:

  • Bachelor's degree in Information Technology, or an equally relevant field, or an equivalent combination of higher education and relevant work experience.
  • Industry certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent are preferred.
  • 3-5 years of network administration, or system administration experience.
  • 2+ years of experience in an end-user facing technical support role.
  • Proven project management skills, with experience in planning, implementing, and managing IT projects.
  • Strong communication skills, both written and verbal, with the ability to convey complex technical concepts to a diverse audience.
  • Excellent teamwork and collaboration skills, with the ability to work effectively with cross-functional teams.
  • Adaptability and flexibility in a dynamic and fast-paced work environment.
  • Expert troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues of Windows PCs, Apple macOS devices, mobile devices, and A/V equipment efficiently.
  • Knowledge of wireless, wired, and VPN networks and equipment.
  • Experience with enterprise security policies, access controls, and employee onboarding/offboarding processes.
  • Advanced experience with Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, OneDrive, etc).
  • Proficient in Microsoft 365 Admin Console, including administration of users and groups, resources, and licensing, billing, and subscriptions.
  • Experience with Microsoft 365 admin centers, including Microsoft Entra, SharePoint, Microsoft Purview, and Microsoft Security.
  • Proficiency with Helpdesk systems configuration and functionality.
  • Knowledge of MDM technologies such as Microsoft Intune and JAMF.
  • Experience in any of the following systems are preferred: Fresh Service, Slack, Atlassian, Monday.com, Torii.
  • Occasional travel may be required.
  • PHYSICAL REQUIREMENTS

  • Ability to lift up to 50 pounds

R365 Team Member Benefits & Compensation

  • This position has a salary range of $80K-$100K. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
  • Comprehensive medical benefits, 100% paid for employee
  • 401k + matching
  • Equity Option Grant
  • Unlimited PTO + Company holidays
  • Wellness initiatives

  • #BI-Remote

R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.

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What are Restaurant365 Perks + Benefits

Restaurant365 Benefits Overview

Competitive compensation package
Comprehensive medical benefits
R365 pays 100% of the premium for medical, dental, and vision insurance for employees
401k + matching
Team member stock options
Flexible PTO + Company holidays
Wellness initiatives
Philanthropy events

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
President's club
Employee awards
Flexible work schedule
Remote work program
Diversity
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Pay transparency
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Fertility benefits
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Meditation space
Mother's room
Onsite gym
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

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