Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Five9 is seeking a dynamic and strategic SVP of Solution Consulting to lead and evolve our global SC organization. As a core executive leader in our CCaaS and AI business, this individual will be responsible not only for driving revenue through technical strategy and sales alignment but also for cultivating a high-performance, customer-centric culture. The ideal candidate is passionate about developing people—empowering, mentoring, and scaling a world-class team of solution consultants. This role demands a visionary leader who fosters collaboration, promotes innovation, and ensures Five9 remains a trusted advisor to our clients through impactful solution design and value-based selling.
Key Responsibilities:
- Develops corporate and/or organizational policies and authorizes their implementation.
- Detailed knowledge of company and the competitive landscape allows for innovative concepts and promoting new ideas.
- Provides direction to senior managers in various areas, groups, and/or operations. Recognized as an influential leader.
- Consistently works with abstract ideas or situations across functional areas of the business. Through assessment of intangible variables, identifies and evaluates fundamental issues, providing strategy and direction for major functional areas. Requires in-depth knowledge of the functional area, business strategies, and the company’s goals.
- Interacts internally and externally with executive level management, requiring negotiation of extremely critical matters. Influences policymaking.
- Directs and controls the activities of one or more functional areas, divisions, product groups or service areas through senior managers who have overall responsibility for the successful operation of those assigned areas.
Key Qualifications:
- Education - Bachelors or Equivalent Experience Preferred
- Years of experience - 10 Years Preferred
- Years managing people - 3+ Years Preferred
- Successful record of channel partner program creation and support preferred
- Extensive on-site and web-based presentation experience and skills
- Outstanding verbal, written and presentation skills with the ability to foster effective partner relationships
- Proven record of successful demonstrations and presentations to close deals
- Technical aptitude and a high degree of self-motivation to learn new technologies, including building live presentation environments and proof of concepts for prospects and customers
- Contact Center industry experience
Preferred Experience:
- CRM
- IVR
- IP Telephony (basic networking knowledge assumed)
- WFO
Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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