Supporter Experience Associate

About Trevor:

The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Trevor offers 24/7 crisis services, connecting highly trained counselors with LGBTQ+ young people whenever they need support. To drive prevention efforts, The Trevor Project also operates robust research, advocacy, education, and peer support programs. We’ve been saving lives every day for over 25 years.

Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values:

Heart - We care deeply and commit to do what matters

Integrity - We build trust through our words and actions

Community - Together, we are an unstoppable force for good

Belonging - We serve as allies to the mission, and to each other

Progress - We continually move onward and upward

Applicants and staff must be authorized to work for any employer in the United States.  The Trevor Project will not sponsor an employment visa for this position.

Roles and Responsibilities:

 Ensure the timely and accurate entry and processing of all types of gifts (online, checks, stock, wire transfers, etc.) into the donor database, adhering to established accounting and audit best practices.

Manage the donor acknowledgment process, including generating personalized thank-you letters and ensuring tax receipts are delivered promptly and correctly.

Serve as a primary point of contact for donor inquiries via phone and email, providing courteous and accurate information regarding donations, tax receipts, and general organizational questions.

Support the creation of specialized giving pages for institutional partnerships and key relationships.

Provide logistical support for fundraising events and campaigns, which may include managing mail merges, tracking RSVPs, assembling materials, and coordinating vendor needs.

Work with the Director of Supporter Experience and the office of Strategy and Innovation to collect impact measurements and narratives to share with our donors. 

Maintain high-quality donor records through ongoing clean-up, updates, and deduplication efforts within the CRM.

Support the creation of dossiers and donor profiles for the advancement team, the executive team and the board.

 Handle sensitive and confidential matters/ data with the utmost discretion and integrity

 Work, communicate, and collaborate effectively with others

 Demonstrate attention to detail and accuracy in all work

 Demonstrate a commitment to fostering and maintaining an environment of belonging

Minimum Qualifications:

  Proficiency in:

Gift entry and donor record management using a CRM/donor database (e.g., Salesforce, Raiser’s Edge, Blackbaud products).

  Providing customer service in a professional, high-volume environment (phone and email).

  Administrative tasks using G Suite or Microsoft Office, including mail merge functions.

  Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines

 Proficiency in spoken and written English