The Support Specialist will provide excellent support to clients by triaging issues, escalating complex problems, and documenting statuses, while working shifts including weekends.
Aidoc is recruiting a Support Specialist in the US. Join our team!
- 1+ years of experience in technical support
- Knowledge and experience with SQL
- Experience in navigating complex support scenarios
- Customer-oriented and exceptional interpersonal skills
- Excellent analytical and problem-solving skills
- Self-starter, with experience within a start-up environment
- Experience working cross-functionally with engineering teams
- Experience working with Monday.com, Zendesk, Slack
Top Skills
Monday.Com
Slack
SQL
Zendesk
Similar Jobs
Legal Tech • Software • Generative AI
As a Lead Technical Support Specialist, you'll provide support for customers using legal AI solutions, manage tickets, troubleshoot issues, and facilitate feature requests, ensuring high satisfaction and effective communication.
Top Skills:
APIsCrm PlatformsFreshdeskSaaSServicenowZendesk
Artificial Intelligence • Information Technology • Machine Learning • Marketing Tech • Sales • Software • Database
The Technical Support Specialist assists customers by resolving issues via email and calls, ensuring positive experiences and technical support.
Top Skills:
APIsCRMSalesforce Service Cloud
Robotics • Analytics • Energy
Coordinate and provide technical support for ABB Analytical Products, addressing customer inquiries, managing Salesforce cases, and assisting with product testing.
Top Skills:
Gas ChromatographsRtusSalesforce
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
