Mitiga Security Inc. Logo

Mitiga Security Inc.

Support Operations Specialist

Posted 10 Days Ago
Remote
Hiring Remotely in United States
Mid level
Remote
Hiring Remotely in United States
Mid level
The Support Operations Specialist will handle customer inquiries, manage Zendesk tickets, create reports, and liaise with cross-functional teams.
The summary above was generated by AI
Description

We are looking for an exceptional Support Operations Specialist to join our growing global team at Mitiga.

Why Mitiga?

Mitiga is the industry's only complete solution for cloud threat detection, investigation, and response — built by investigators, for investigators. Mitiga supercharges today’s SOC teams with the cloud capabilities that enterprises have been missing, delivering broad visibility across clouds and SaaS, automation that speeds investigations, and rich context that informs cloud threat detection, hunting, and response. Together, Mitiga's capabilities minimize breach impact and enhance enterprises' cyber resilience. As an Innovation Sandbox Finalist at RSA 2024 and a new SYN Ventures portfolio company (Series B, January 2025), Mitiga is an innovator and pioneer in Cloud Security.

What You'll Do

  • Triage incoming customer questions, issues, and requests.
  • Develop proficiency in the Mitiga’s Platform to effectively respond to ‘how-to’ questions.
  • Familiarize yourself with Mitiga’s customer-facing documentation to provide appropriate materials when available.
  • Understand cross-functional team responsibilities to direct tickets to the correct team.
  • Ensure follow-up and timely escalation or closure of customer issues.
  • Document customer interactions and manage Zendesk tickets.
  • Assist with producing metrics, reports, customer-facing collateral, and communication.

Requirements

Who You Are

  • You have 3+ years in the role, preferably in the cybersecurity domain, dealing with Cloud & SaaS environments
  • You’ve used Zendesk or a similar product in your previous role.
  • You have a customer service oriented, collaborative, and results oriented mindset.
  • You thrive in a fast-paced, customer-centric environment.

Must Haves

  • Experience with Zendesk including metrics gathering.
  • Experience creating reports/presentations/graphs using Microsoft or Google Office Suite.
  • Experience extracting data using SQL.
  • Strong spoken and written fluency in English is essential for success in this role.
  • Excellent communication skills with internal and external stakeholders.
  • Proven analytical and problem-solving abilities.
  • Ability to work independently and as part of a team.

It Would Be Nice If You

  • Understanding of cloud technologies such as AWS, GCP, and Azure.
  • Experience with cybersecurity concepts and practices.

·     Location (Remote): US East Coast / Central US- MUST


Some More Details and Perks

Benefits package including health insurance (medical, dental, vision), 401k plan with match, unlimited PTO, cell phone charges reimbursement, top-of-the-line equipment, and more

For more information, visit us at www.mitiga.io. 

Mitiga is an equal opportunity employer, committed to diversity and inclusiveness and aim to attract, retain, and engage a diverse workforce. We consider all qualified applicants without regard to race, color, nationality, gender, gender identity, sexual orientation, religion, disability, age or any other characteristic protected by law. 


Top Skills

AWS
Azure
GCP
Google Office Suite
Microsoft Office Suite
SQL
Zendesk

Similar Jobs

3 Days Ago
In-Office or Remote
7 Locations
Mid level
Mid level
Logistics
The Operations Support Specialist ensures timely delivery of medical supplies, manages shipment records in CRYOPDP system, resolves issues, and provides exceptional customer support.
Top Skills: CapsCryopdp SystemUnity
11 Days Ago
In-Office or Remote
3 Locations
44K-54K Annually
Junior
44K-54K Annually
Junior
Big Data • Cloud • Information Technology
The Operations Support Specialist provides logistical support, manages documentation, schedules, and facilitates smooth operations for the team and clients.
Top Skills: Database And Inventory SoftwareGoogle Suite Apps
5 Days Ago
In-Office or Remote
Pleasanton, CA, USA
55K-80K Annually
Mid level
55K-80K Annually
Mid level
Automotive • eCommerce • Retail
The eCommerce Operations Support Specialist will ensure quality assurance, maintain product data integrity, and provide analytics support to enhance digital experiences in the motorsports sector.
Top Skills: BrowserstackClickupGoogle Analytics 4Google WorkspaceMagentoNotionShopify

What you need to know about the Los Angeles Tech Scene

Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.

Key Facts About Los Angeles Tech

  • Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
  • Key Industries: Artificial intelligence, adtech, media, software, game development
  • Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
  • Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account