The Support Engineer develops automated solutions, coordinates incident responses, drives process improvements, and provides expertise in operations and customer experience in telecom.
Join our Team
About this opportunity:
We have an exciting opportunity for a Technical Authority Expert to join our dynamic team here at Ericsson. As a critical component of our Managed Services deliveries, the role aligns with the Ericsson Operations Engine's mandate. The position�s key responsibilities include offering technology leadership, domain expertise, and robust support throughout the entire cycle of Create, Sustain, and Evolve processes.
What you will do:- Develop and maintain automated solutions with a keen eye for potential problem sources.- Drive continuous improvement in our recovery processes.- Provide expert insight and knowledge to our support team and automated operations unit.- Share your domain expertise with the analytics and automation team to bolster case development and analysis.- Initiate and manage the change introduction impact analysis process.- Coordinate with external suppliers/partners in case of incidents.- Support server and application interconnections, focusing on user access management.- Meet Service Resource Fulfillment activities end-to-end including planning, execution, testing, reporting and logging.- Validate and execute developed use cases, extending knowledge sharing to domain support.
The skills you bring:- Ericsson Operations Engine - Mode Of Operations.- Overall understanding of Automation?.- Network Functions Virtualization.- Troubleshooting skills.- Network Performance.- E2E Customer Experience.- Problem management.- Telecom Domain.- Ericsson Customer Experience Assurance (CEA) Competence.- Incident management.- MS TOP.- Customer Experience Improvement.- Service Request Fulfilment (OMS).- System Administration.- Data Security.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Pakistan (PK) || Islamabad
Req ID: 785464
About this opportunity:
We have an exciting opportunity for a Technical Authority Expert to join our dynamic team here at Ericsson. As a critical component of our Managed Services deliveries, the role aligns with the Ericsson Operations Engine's mandate. The position�s key responsibilities include offering technology leadership, domain expertise, and robust support throughout the entire cycle of Create, Sustain, and Evolve processes.
What you will do:- Develop and maintain automated solutions with a keen eye for potential problem sources.- Drive continuous improvement in our recovery processes.- Provide expert insight and knowledge to our support team and automated operations unit.- Share your domain expertise with the analytics and automation team to bolster case development and analysis.- Initiate and manage the change introduction impact analysis process.- Coordinate with external suppliers/partners in case of incidents.- Support server and application interconnections, focusing on user access management.- Meet Service Resource Fulfillment activities end-to-end including planning, execution, testing, reporting and logging.- Validate and execute developed use cases, extending knowledge sharing to domain support.
The skills you bring:- Ericsson Operations Engine - Mode Of Operations.- Overall understanding of Automation?.- Network Functions Virtualization.- Troubleshooting skills.- Network Performance.- E2E Customer Experience.- Problem management.- Telecom Domain.- Ericsson Customer Experience Assurance (CEA) Competence.- Incident management.- MS TOP.- Customer Experience Improvement.- Service Request Fulfilment (OMS).- System Administration.- Data Security.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Pakistan (PK) || Islamabad
Req ID: 785464
Ericsson Irvine, California, USA Office
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Master-planned, clean and green with strong tech presence. Close to trails, shopping centres and safe residential areas. Easy commute and access to Orange County beaches and outdoor life.
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